Tag Archives: windows

apple, microsoft, windows

Not just Windows: even Mac sales are down

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Apple has released its third quarter financial results, and they are decent: year on year revenue is up fractionally, from $35.023 billion to $35,323 billion, though profit is down from $8.8 billion to $6.9 billion.

Compared to the third quarter in 2012 though, Mac sales are 7% down though, from 4.02 million units to 3.754 million units. Revenue from the Mac has declined by 1%.

In isolation this is not a dramatic change, but the statistic is more interesting when you put it in context with what is happening with Windows PCs. Windows 8 is nearly a year old, released to manufacturing on August 1 2012 and generally available from October 26 2012.

Windows 8 has received a mixed reception, with many users reluctant to adopt the reinvented operating system, which replaces the Start menu and adds a touch-friendly tablet platform alongside the desktop user interface. So far it has done nothing to stem declining PC sales and may have accelerated the process. Gartner reports a 10.9% decline in worldwide PC sales in the second quarter of 2013  (same as Apple’s third quarter). Gartner’s figures also include Macs, though Gartner estimates only a 4.3% unit decline.

The evidence is that gains in Mac sales at the expense of Windows, which is a long-standing trend, is continuing, insofar as Mac sales have declined by less than the PC market overall. However the figures confirm that the decline in PC sales is due to fundamental changes in personal computing, in favour of tablets and other mobile devices, rather than market response to an unpopular Windows edition.

The twist here is that Windows 8 is designed for exactly that trend; and while there is plenty of scope for argument about how Microsoft has addressed it, there is little doubt that it was right to come up with a version of Windows for tablets – and one that was not a reprise of its previous stylus-based efforts.

My own view is that Windows 8 is a plausible strategy and that Microsoft should stick with it. Earlier comments on Windows RT are relevant here.

Hybrid devices that twist between laptops and tablets are not the answer though. They are transitional machines which end up too heavy and expensive to be good tablets. Many users will buy a cheaper laptop instead.

The question for Microsoft now is how much tablet market will be left by the time the Windows app ecosystem matures to the point when a Windows tablet can really compete with an iPad for usability and utility in pure slate form.

Apple has problems too. iPad sales are down by 27% from the same quarter last year, though iPhone is up 15%. The reason, I suspect, is Android.

Uncategorized

Microsoft financials: nearly a $billion lost on Surface RT but prospering in server and cloud

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Microsoft has reported fourth quarter and full year results for its financial year ending June 30th 2013.

I am in the habit of tracking the results quarter by quarter with a simple table:

Quarter ending June 30th 2013 vs quarter ending June 30th 2012, $millions

Segment Revenue Change Profit Change
Client (Windows + Live) 4411 +259 1099 -1323
Server and Tools 5502 +452 2325 +285
Online 804 +69 -372 +6300
Business (Office) 7213 +889 4873 +745
Entertainment and devices 1915 +134 -110 -142

What is notable in the figures? Windows profits are down, not so much due to declining PC sales but rather this:

These financial results include a $900 million charge, or a $0.07 per share impact, related to Surface RT inventory adjustments.

That said, Microsoft reports that after adjusting for deferred revenue, Windows client decreased 6% quarter on quarter and 1% for the full year, so the PC decline is having an impact.

Business, which includes Office, SharePoint and Office 365, is performing well and the company reports $1.5 billion annual revenue for Office 365.

Server and Tools (almost all Server) continues to shine:

Server & Tools revenue grew 9% for the fourth quarter and 9% for the full year, driven by double-digit percentage revenue growth in SQL Server and System Center.

Even Online, which is essentially Bing-related advertising income, is showing signs of life, despite yet another loss:

Online Services Division revenue grew 9% for the fourth quarter and 12% for the full year, driven by an increase in revenue per search and volume. Bing organic U.S. search market share was 17.9% for the month of June 2013, up 230 basis points from the prior year period.

Windows Phone is hidden in Entertainment and Devices, which reported a loss despite $1.9 billion revenue. Microsoft says:

Windows Phone revenue, reflecting patent licensing revenue and sales of Windows Phone licenses, increased $222 million.

This means that Xbox is slightly down but overall revenue slightly up thanks to Windows Phone.

Overall both revenue and profit are a little higher than the previous year.

Losing a billion dollars on Surface RT is careless. Put simply, Microsoft ordered far too many of its experimental new ARM-based version of Windows, at a time when few new-style apps were available. I do not regard this as proof that the entire concept was wrong, though it is a significant mis-step however you spin it. See further post coming shortly.

microsoft, software development, visual studio, windows

Microsoft Build 2013: Love the platform?

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The paradox of Microsoft: record revenue and profits, but yes, Windows 8 has been a disaster so far, and the company has lost developer and consumer mind share.

That might explain why there was no lack of availability for tickets to Build in San Francisco. With a smart PR move, Microsoft “sold out” of a limited first allocation, then made more available, and you could register right up to the day before. Attendance estimates are around 4,500.

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The atmosphere was good though, and someone remarked to me that it felt a bit like an early Mix event, Microsoft’s web and design conference back in Silverlight days.

Blue was the colour; and for me Build 2013 was a Windows 8.1 event, though attention was also given to Windows Azure and Windows Phone.

Microsoft has two goals with Windows 8.1.

One is to placate users who essentially want Windows 7.1 and have been wary, confused, or worse, in their reaction to the Windows 8 Modern (or Metro, or Windows Store) user interface.

The other is to establish a new tablet platform, something which has yet to happen despite significant numbers of Windows 8 installations out there since the launch.

There was solid progress on both these fronts at Build, though whether it was enough is of course open to debate. Windows 8.1 is a nicer experience, especially for desktop users, and the user interface feels more elegant and refined than Windows 8.0.

No matter what you may have read elsewhere though, Microsoft is not backtracking. The focus at Build was on the new app platform and its improvements. Developers I spoke to were generally happy with these. “It’s caught up with Silverlight”, one told me.

At Build 2011 and 2012 there was some disappointment among developers, that Microsoft seemed to be pushing HTML and JavaScript above C# and .NET, for its new app platform. There was a perception at Build 2013 that this is no longer the case, though C# architect Anders Hejlsberg spoke on TypeScript (which compiles to JavaScript) rather than C# at his session; and a Microsoft engineer I spoke to denied that there had been any change of direction internally; the official line is that this is developer choice.

In practice, the developer choice tends to be C#, which dominated the session examples, and there was no more gossip about Microsoft abandoning .NET.

Windows seems to be on a one-year refresh cycle now. No date has been announced, but the signs are that Windows 8.1 will follow one year after Windows 8.0, which means RTM (the release build) no later than August and machines on sale in time for the winter season.

Much was already known about Windows 8.1, so were there any surprises? The main one was the evolution of Bing. The key phrase is “Bing as a platform”.

Bing is much more than just a search engine. We’re always a platform company. As we’ve been building this great search experience, we’ve actually been building this rich platform.

said Program Manager David Robinson in this session. Bing services are not just search, but also speech recognition (as seen on Xbox) so that developers can create “natural user interfaces” with voice control, text to speech, and 2D and 3D mapping with driving directions.

The other twist on this is the new search app in Windows 8.1. The way search works in Windows 8.1 has changed quite a bit. Search within an app should no longer rely on the Charms menu, and developers are expected to put a search box into their user interface. Search in the Charms menu is a system search, that integrates local and web results. Thus, if I search for Build, I get the Build apps, local documents mentioning Build, my own photos, web results relating to the building industry, word definitions, and so on. If I search for “Event viewer”, I get the control panel applet, a Wikipedia entry, a couple of Microsoft support articles, and then a general web search with infinite scrolling to the right. If I search for a celebrity, I get a rich multimedia view.

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The search engine here is not pluggable; only Bing will work. This is smart strategic thinking, since it is at once a compelling app, an easy way to navigate Windows, and a way of building search share for Bing.

There are some details of search yet to be revealed. In particular, I asked how an app can integrate its own content into an “Everywhere” search, and was told it has yet to be announced (even though Windows 8.0 has a search contract that you would have thought would fit perfectly here).

My own experience of Windows 8.1 is positive, though since I have little difficulty with Windows 8.0 I am not a good test case as to whether it will win over those sticking with Windows 7. The Start button is mostly cosmetic, but I suspect I will find myself right-clicking it frequently to bring up the Win-X menu, now complete with Shutdown option.

Surface RT is greatly improved by the update. There is some performance gain, and the addition of Outlook to the RT desktop makes it twice as useful for businesses using Exchange or Office 365. Windows 8.1 also comes with Internet Explorer 11 with WebGL and some user interface improvements.

Microsoft does feel somewhat diminished these days, thanks to the decline of the PC and its smaller area of dominance, despite its continuing healthy financials. Can the company recover any of that ground? To do so it has to drive adoption of the tablet personality in Windows 8. Microsoft has made a poor start, but it may yet come together.

At a sparsely attended session on The Story of Bringing Nokia Music from Windows Phone to Windows 8 the Nokia Design Principles caught my attention:

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The speakers conveyed real enthusiasm for the last of these, “Love the platform”, which is something I have not often encountered in the context of Windows 8.0, especially as the first release felt rough and not-quite-ready from a developer perspective. There is no doubting its potential though, and if Microsoft can win a bit more developer love with the 8.1 release, then we may see growth. 

gaming, software, windows

Windows in Xbox One: a boost for Windows 8 apps?

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What if the just-announced Xbox One runs Windows 8 apps? Could this be the boost that Microsoft’s store and app platform needs?

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Microsoft has yet to describe the app story for the One in detail, but it would make sense. Here is what we know, as I understand it, though it is no doubt an over-simplification.

Xbox One is described as having three operating systems: a virtualisation host, a Windows OS for general purpose use (including web browsing, Skype, and I would guess the management app), and a dedicated games OS. The games OS runs in parallel, so you can do instant switching between a game and other activities like watching TV, or have a Windows 8-style snapped view where both are visible.

The Apps element on the One will, I presume, be part of the Windows OS. There is considerable commonality between the demands of a touch UI and that of a TV UI (where you are sitting well back from the screen). A touch UI demands large targets so you can hit them with fat fingers, while a TV UI requires large targets so you can see them from a distance. It could be that the tendency towards large, chunky controls in the “Metro” Windows 8 UI is partly driven by planned support for Xbox, even though this tendency is frustrating for desktop users sitting close-up to large screens.

It is unlikely that Microsoft will introduce a completely new app model for Xbox One. Rather, I would expect to see some compatibility between Windows Store apps and Xbox One apps, with differences to account for the different platforms. No accelerometer or touch control on the Xbox One, for example, though you have Kinect which enables a touch-like interaction though hand detection.

What about the OS partitioning? This may mean that the powerful One GPU will not be available to app developers, or that game apps follow an entirely distinct development model.

If developers can easily share code between Xbox One apps and Windows Store apps, with Windows Phone 9 added to the mix at some future date, will that be enough to get some momentum behind Microsoft’s app platform?

windows

Fixing slow network or wi-fi in Windows 8 with Hyper-V

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I had an annoying problem with my Samsung Slate running Windows 8. I use it while traveling, and every time I connected to a different wi-fi network, or even woke it from sleep while on the same network, I would get several minutes pause while Windows tried access the network. During this time, applications like Internet Explorer and Outlook might freeze and show “not responding” messages. Patience was rewarded though, and eventually the network kicked into life and everything worked normally. Until next time.

This is annoying so what is the reason and the fix? The high level view is this:

  1. When you enable Hyper-V in Windows 8 it makes changes to your networking, including creating virtual Ethernet adapters, and unbinding TCP/IP from the physical adapter. If you install the Windows Phone emulator you also get a virtual Ethernet adapter. If you have wi-fi you also get a Network Bridge.
  2. The consequence of (1) is that networking might not work so reliably after Hyper-V is enabled.

The high-level answer then is to remove Hyper-V. That works, but you might want to use Hyper-V, so better still is to fix the problem.

The answer seems to be in a hidden dialog. To get to it, open Control Panel and search for Network , click View network connections. This will show all the stuff Hyper-V has created. Now press the Alt key on the keyboard to show the Advanced menu, and select Advanced settings.

NOTE: if you have a slate without a physical keyboard, this menu is doubly difficult to find. The Windows 8 touch keyboard has no Alt key. Microsoft decided it was more important to have a Smiley key, and could not fit in both. The fix is to go into Change PC Settings – General and enable “Make the standard keyboard available”. It is still not that easy to display the Advanced menu in Network Connections, but it can be done.

Here is the dialog:

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Now, if you have the problem with slow networking, you will probably find (as I did) that there is an Internal virtual Ethernet adapter, bound to TCP/IP, listed above the external virtual Ethernet adapter. The internal network cannot connect to the internet:

The Internal type is not bound to a physical network adapter. It is typically used to build a test environment where you want to connect to the virtual machines from the host operating system, but do not want to allow virtual machines on the host to communicate with external networks.

It is plausible that if the internal network has priority over the external network, Windows will struggle to connect to the Internet.

I changed this so that the external virtual Ethernet adapter, bound to TCP/IP, comes at the top.

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This has helped with my problem, though there is still a bit of uncertainty about how to optimise the settings in this dialog. What about the Provider Order, what is the correct setting? Should the Microsoft Remote Desktop Session Host Server Network Protocol really come first in the list, as per the default?

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Someone asked on the official forum and did not get an answer. I suggest you leave well alone unless you know better, but would be interested in someone has informed guidance.

Finally, note that if you create a new virtual adapter in Hyper-V settings, you may need to revisit the binding order.

I have never come across this issue on Windows Server, though in principle it might be the same. Odd.

Updated with instructions for enabling the standard keyboard layout.

microsoft, windows

Key Easy Assist feature of Microsoft InTune disabled on Windows 8, when will it return?

Microsoft’s cloud PC management service, InTune, is aimed at smaller businesses and the resellers who support them. It brings some of the features of System Center to organisations who are too small to justify deploying it, or who want a simpler solution.

One of the features of InTune is remote assistance. End users click a link on their InTune Center and it fires off an alert to an administrator.

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When the adminstrator responds they can open up a chat session with the user, with other features including the ability to transfer files and (crucially) to view and control their desktop to troubleshoot problems.

This feature is not the same as the Remote Assistance built into Windows 7. Rather, it is based on Office Live Meeting 2007 (yes, 2007). It is tailor made for remote support, and easier for the end user to initiate.

Those who have tried to use the standard Remote Assistance (which is fine when it works) will be familiar with an intricate dance that starts with helping the user to find it, then talks them through trying Easy Connect, then when that doesn’t work, emailing an invitation file, then quoting the secret password, then verifying it when it doesn’t work, then giving up and blaming firewall issues.

Easy Assist by contrast is straightforward. At least, unless you have Windows 8 on either end. If the administrator is running Microsoft’s latest and greatest they get this message from InTune:

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It says, “Launching Remote Assistance is not available on this operating system.”

Bewildered admins turned to the forums for assistance. The answer from Microsoft is a classic piece of support doublespeak:

Your account was likely upgraded to our latest release last week, which includes some changes for users on Windows 8. We made some changes to ensure the best experience when supporting customers.  To ensure the best experience on Windows 8 it was necessary to disable support for providing and receiving remote assistance.  This is a feature we want to implement in a future release as we know how valuable it is.

Note that the admin in question says “I often use this feature several times a day.”

This is Microsoft at its worst. It is not just that an important feature was removed without notice. It is also that there is no indication of when it might return, or any guarantee that it will return. The support company now has to explain to its clients why they now have to struggle with the standard Remote Assistance, or else pay extra for a third-party solution like the excellent but expensive LogMeIn. This, of course, will no longer be integrated with InTune.

One might also ask: why does the relatively new InTune product still rely on a feature of Office Live Meeting 2007 for this key functionality? Why is it not part of Lync, which is its replacement now in its second version?

I guess this will eventually be fixed. In the meantime, pleas like this go unanswered.

Easy Assist fix it for Windows 8 Already!!! This is ridiculous Windows 8 was available on Intune back in September of 2012. It more than six months and only the agent works correctly now. Easy Assist is a big selling point for clients to get the Intune Service. I also have a large number of existing Windows 7 customers on Intune who refuse to go to Windows 8 because they will lose functionality.

apple, mobile, reviews, tablets, windows

Review: Logitech K811 Bluetooth Easy-Switch keyboard for iPad, Mac and more

I travel a lot and use a tablet rather than a laptop, and have gone through numerous Bluetooth keyboards. These are a necessity for me, since the tablet I use is either an iPad, which has no USB slot for a wireless transceiver, or a Windows slate that has only one USB slot that is often occupied.

It is surprising how much can go wrong. Some of the issues I have had (NOT with this keyboard let me emphasise) are keyboards turning themselves on in your bag and performing random actions; keys physically coming off the keyboard while in your bag; and tedious reconnection attempts when the Bluetooth pairing somehow breaks.
Another annoyance is that most Bluetooth keyboards can only pair with one device, forcing you to re-pair every time you switch.

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Not any more. Logitech’s K811 keyboard can be paired with up to three devices simultaneously. The first three function keys across the top of the keyboard select which one you want to use.

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This keyboard is designed for iPad, iPhone or Mac, but I found it also worked fine with the Windows tablet subject to few annoyances (keys that are incorrectly marked).

Specifically, on Windows all the alphabetic keys work correctly, as do the numbers, and most of the special characters. The main issues are that backslash types # but can be found on the § key, and @ and ” are transposed. No Windows key of course, but Ctrl-Esc works. Really not too bad.

Note that there is a PC version of the keyboard, called the K810, which seems similar but is a little cheaper. So get that if you only have PCs, but if you have a mix of devices, the Apple one is fine.

While the keyboard is probably not a good choice if you only use a non-Apple tablet, if you have a mix then it can still be useful.

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This is a standard Mac keyboard though too small to have a separate numeric pad. The function keys default to the special functions, like dimming the backlight, and you have to press the Fn key to get the standard functions.

Physically the keyboard feels sturdy and well-made though it can flex just slightly in the middle since it has four small rubber feet. This did not cause me any problems. The keyboard is big enough for typing at speed and in comfort, and small enough that it tucks easily into most bags. It is 29cm on the longest side.

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There are some little details that I like. The Connect button can be depressed easily with a finger, no need to find a small pointed object, though I have never pressed it accidentally. There is an on-off switch that is unlikely to slide by accident, avoiding those bag-typing problems mentioned above.

The keyboard has a built-in, non-replaceable rechargeable battery, charged via a USB cable. Battery life is said to be 20 hours of typing with the backlight on, or an impressive one year with the backlight off. You can adjust the brightness of the backlight using the function keys, though it resets when you next switch off and on, so you will probably end up with the backlight on most of the time, though it does dim automatically if you do not type for a while.

The coolest feature is a sensor that detects your hands and turns the backlight on, if the keyboard has been idle, before your hands touch the keys. A bit of a gimmick, but you can’t help admiring it.

Bluetooth switching really does work. I tried a test with an iPad and a Windows tablet. Press the key for the 1st device, and typed text appears on the iPad. Press the key for the 2nd device, and typed text appears on the Windows tablet. Reconnection seems quicker than average.

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Overall I love the keyboard, and recommend it. I would have liked a protective bag to help prevent damage to the keys when loose in a larger bag, and suggest care with this as it is a common problem.

If you just want a keyboard for an iPad, you might be better off with one of the Logitech keyboard covers. If you have several mobile devices though, this is great, with a quality and convenience that justifies its price.

   

microsoft, windows

Windows 8 is another Vista says Samsung memory guy: is he right?

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Samsung’s Jun Dong-soo, president of the memory chip division, has likened Windows 8 to Vista and says it has failed to boost PC sales.

”The global PC industry is steadily shrinking despite the launch of Windows 8. I think the Windows 8 system is no better than the previous Windows Vista platform,” he said in a press briefing in Seoul, as reported by the Korea Times. [The link no longer works for me, though the article lives on in Google’s cache].

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Is he right? I suspect that the tech world from the perspective of a memory chip manufacturer looks different than it does, say, from the perspective of someone considering Microsoft’s Windows strategy more broadly. Has Windows 8 stimulated demand for PCs, and therefore the memory that goes in them? Generally, no.

Equally, just as in the days of Vista, there is plenty of folk wisdom out there advising people to stick with the previous version of Windows, since the new one is more trouble than it is worth.

The parallel is not unreasonable then. Look a bit closer though, and there are as many differences and likenesses. I wondered if this could be expressed as a table, though no doubt there will be debate over the detail and other things that could be included.

  Strategic reasons for failure – necessary annoyances Long-term goal
Windows Vista User Account Control – usability and compatibility problems. Annoying and confusing prompts. Better security in Windows, better behaved applications
  Performance issues, high memory demand caused by Desktop Windows Manager Rich hardware-accelerated graphics, taskbar thumbnails etc
  Bugs and mistakes  
  Stuttering audio caused by poor drivers  
OEM vendors release Vista on underpowered hardware, laden with usual trialware rubbish  
Windows 8 Strategic reasons for failure – necessary annoyances Long-term goal
  Combining new tablet platform with old desktop jarring and confusing for users. Absence of Start menu from desktop disorienting. Establish Windows as a viable tablet platform and one that can plausibly converge with Windows Phone.
  Create ARM build of Windows, locked down so that no new desktop apps can be installed. Windows tablets that benefit from ARM efficiency, are not weighed down with legacy app compatibility issues, and which are more secure and less prone to degrade over time.
  Bugs and mistakes  
  Release Windows 8 with poor Windows Store apps pushing users to desktop alternatives  
  Windows Runtime platform not really ready, too difficult for developers to make great apps  
  Failure to get Windows OEMs and retail channel to understand and promote it as a tablet platform  
  ARM machines including Surface RT too slow; really needs next generation eg Tegra 4  

The point of the above is both positive and negative for Microsoft. On the negative side, it has nobody but itself to blame for some of the problems around the launch of Windows 8. The Windows Runtime platform should have been in a better state for launch, the built-in apps should have been better (especially Mail), and despite ample evidence of the difficulty new users had when first encountering Windows 8, little regard was paid to the problem. OEM and retail partners then compounded the error by simply turning the handle and putting out a bunch of laptops with Windows 8 in place of Windows 7. I regularly see “Windows 8” displays where there is not a single touch-capable machine, which is extraordinary given that support for touch was the primary new feature and goal.

On the other hand, if you look at the pain points in Vista that were strategic rather than blunders, you can see that they did, eventually, succeed. Windows 7 builds on Vista and by general consensus is the best ever version of Windows. While I prefer 8 for various reasons, including its better performance and some useful UI improvements on the desktop side, Windows 7 has the more coherent and satisfying user interface.

The further implication is that the Windows 8 pain may yet prove worthwhile, if Microsoft can fix the annoyances and improve the Windows Runtime platform, and if OEMs can grasp the demand for Windows tablets when done right.

The difficulty with the above is that when Vista came out there was really nowhere to go, other than to the Mac for those looking for high-end personal laptops or desktops (and Vista was generally helpful to Apple). Windows 8 on the other hand has appeared at a time when the PC ecosystem seems under threat from the surge towards mobile and towards Android and iOS tablets. Even if Microsoft gets it right next time, it is unlikely to dominate as before.