Tag Archives: hp

HP unhinged, refuses to honour warranty on its defective laptop

April 4, 2021 Tim Anderson 2 Comments

My son bought an HP laptop. He is a student and bought it for his studies. It was an HP ENVY – 13-aq0002na. It was expensive – approaching £1000 as I recall – and he took care of it, buying an official HP case. He bought it directly from HP’s site. A 3-year extended warranty was included. Here is how the HP Care Pack was described:

After a few months, the hinge of the laptop screen started coming away from the base of the laptop at one side, causing the base to start splitting from the top part.

He was certain that it was a manufacturing defect. However he did not make a claim immediately, because he needed the laptop for his studies, and he knew he had a long warranty. (I think this was a mistake, but understand his position). The December vacation approached and he had time to have the laptop sorted so he raised the claim.

HP closed the case. He had a confusing conversation with HP who offered to put him through to sales for paid service, he agreed (another mistake) and ended up talking to someone who quoted hundreds of pounds for the repair, which he could not afford.

He attempted to follow up but had no success. He did engage with HP Support on Twitter who seemed helpful at first but ended with this:

At no point did HP even offer to look at the laptop.

My son replied:

“The problem is absolutely not accidental damage or customer-induced – I’ve never dropped the laptop, and have always taken very good care of it (there are no marks on the chassis, for example). Whenever I’ve moved it around, it’s been in an HP case designed for the laptop. The problem emerged during normal use within eight months of me purchasing the laptop, and others have reported the same issue – for example, see this post on the HP forum:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-13-2019-Hinge-Issues/td-p/7590894

The problem is the sole result of HP’s hinge design being inadequate. It’s therefore a manufacturing fault and should be covered by the care pack.”

Follow that link and you find this:

It is the same model. The same problem at an earlier stage. And 10 people have clicked to say they “have the same question”. So HP’s claim that “nothing has been reported” concerning a similar defect is false.

“I bought my HP Envy in 2017 for university, unfortunately that means it is now out of warranty. One of the hinges is loose and pops out of place every time I open the laptop”

and here for another https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hinge-Split-issue-HP-Envy-13-2019/m-p/7991805

“I purchased HP ENVY 13-aq0011ms Laptop in December 2019. After using about 1 year, (I treated it very gently all the time), the issue started: when the screen of the laptop is being moved to open/close, the chassis of the bottom case pops and split-opens”

and here https://h30434.www3.hp.com/t5/Business-Notebooks/Broken-hinge-in-HP-ENVY-13-Laptop/td-p/6749446

“Just after 13 months of buying my new HP Envy and spending 1400£ for it, the right hinge broke. There were no falls/accidents”

My son did attempt to follow up with customer service as suggested but got nowhere.

He knows he could take it further. He could get an independent inspection. He could raise a small claim – subject to finding the right entity to pursue as that isn’t necessarily easy. But he found the whole process exhausting. He raised a claim which was rejected, he escalated it and it was rejected again. He decided life was too short, he is still using the broken laptop for his studies, and when he starts work and has a bit of money he plans to buy a Mac.

Personally I’ve got a lot of respect for HP. I have an HP laptop myself (x360) which has lasted for years. I was happy for my son to buy an HP laptop. I did not believe the company would work so hard to avoid its warranty responsibilities. I guess those charged with minimising the cost to the company of warranty claims have done a good job. There is a hidden cost though. Why would he ever buy or recommend HP again? Why would I?

Note: HP Inc is the vendor who supplies PCs and printers, like my son’s laptop. HP Enterprise sells servers, storage and networking products and is a separate company. None of the above has any relevance to HP Enterprise.

PS I posted a link to this blog on the HP support forum, where others are complaining about this issue. I was immediately banned.

gadgets, PC, windows

HP’s Elite Slice and the problem with modular PCs

September 6, 2016 Tim Anderson

“HP reinvents the desktop” says the press release announcing the Elite Slice, a small modular PC, composed of square sections which you stack together.

“It is the first modular commercial desktop with cable-less connectivity” adds the release, which caused me to pause. I was sure I had seen something like it before; and certainly it looks not unlike Acer’s Revo Build:

Acer’s Revo Build

Nevertheless, I have a high regard for HP’s PC products, and often recommend them, so I was interested in the Elite Slice.

The base unit is 6.5″ (16.51cm) square and 1.38″ (3.5cm) deep and can be powered from a display using a USB Type-C cable to minimise cables. Various specifications are available, with 6th gen Intel Core i3, i5 or i7, and up to 32GB RAM. HDMI and DisplayPort video output is included. Storage is SSD from 128GB to 512GB. Availability is from the end of September 2016, and price is “from £500”.

In practice you are likely to spend more than that. On HP’s US site, you can order an Elite Slice G1 with Windows 10 Pro, Core i5, 8GB RAM, 256GB SSD, USB mouse, 65 watt power supply for $1235.00 (around £950).

So what modules can you get? On offer currently is an optical disk drive and a Bang & Olufsen audio module. There is also a mounting plate that lets you fix the unit to the wall.

There are other options that are not actual modules, but can be specified when you purchase. These include a wireless charging plate (so you can charge your phone by placing it on top of the Slice) and a fingerprint reader.

There is also a HP Collaboration Cover which once again has to be specified with your original purchase. This is for conferencing and adds the functionality of a Skype for Business (Lync) phone. You can buy this bundled with the audio module as the “Elite Slice for Meeting Rooms”, priced from £649.

I looked at the Elite Slice at the Showstoppers press event just before the IFA show in Berlin last week. It is a good looking unit and will likely be fine as a small business PC.

That said, I am a sceptic when it comes to the modular concept. For a start, the HP Elite is not all that modular, with several options only available on initial purchase (fingerprint reader, wireless charging, conferencing cover). “Covers … require factory configuration and cannot be combined with other Slice covers” says the small print; so if you want wireless charging as well as conferencing, bad luck.

Second, the HP Elite Slice is actually less modular than a traditional PC. While I was looking at the PC, another visitor asked whether a more powerful GPU is available. “We are looking at doing a GPU module” was the answer. However, buy a standard PC with a PCI Express slot and you can choose from a wide range of GPUs, though you might need to upgrade the power supply to run it; that is also easily done.

The downside of a traditional PC is that it is bulky and clunky compared to a neat thing like the Elite; but it sits under the desk so who cares?

Be warned too that if you buy a HP Elite in the hope of a regular flow of exciting modules over the next year or two, you may well be disappointed. Another bright idea will come along and the Elite will be forgotten – just as we heard nothing from Acer about the Revo Build at this year’s IFA.

More details on the Elite Slice are here.

hardware, hp, systems, windows

My last server? HP ML310e G8 quick review

November 9, 2013 onlyconnect 1 Comment

Do small businesses still need a server? In my case, I do still run a couple, mainly for trying out new releases of server products like Windows Server 2012 R2, System Center 2012, Exchange and SharePoint. The ability to quickly run up VMs for testing software is of huge value; you can do this with just a desktop but running a dedicated hypervisor is convenient.

My servers run Hyper-V Server 2012 R2, the free version, which is essentially Server Core with just the Hyper-V role installed. I have licenses for full Windows server but have stuck with the free one partly because I like the idea of running a hypervisor that is stripped down as far as possible, and partly because dealing with Server Core has been educational; it forces you into the command line and PowerShell, which is no bad thing.

Over the years I have bought several of HP’s budget servers and have been impressed; they are inexpensive, especially if you look out for “top value” deals, and work reliably. In the past I’ve picked the ML110 range but this is now discontinued (though the G7 is still around if you need it); the main choice is either the small Proliant Gen8 MicroServer which packs in space for 4 SATA drives and up to 16GB RAM via 2 PC3 DDR3 DIMM slots and support for the dual-core Intel Celeron G1610T or Pentium G2020T; or the larger ML310 Gen8 series with space for 4 3.5" or 8 small format SATA drives and 4 PC3 DDR3 DIMM slots for up to 32GB RAM, with support for the Core i3 or Xeon E3 processors with up to 4 cores. Both use the Intel C204 chipset.

I picked the ML310e because a 4-core processor with 32GB RAM is gold for use with a hypervisor. There is not a huge difference in cost. While in a production environment it probably makes sense to use the official HP parts, I used non-HP RAM and paid around £600 plus VAT for a system with a Xeon E3-1220v2 4-core CPU, 32GB RAM, and 500GB drive. I stuck in two budget 2Tb SATA drives to make up a decent server for less than £800 all-in; it will probably last three years or more.

There is now an HP ML310e Gen 8 v2 which might partly explain why the first version is on offer for a low price; the differences do not seem substantial except that version 2 has two USB 3.0 ports on the rear in place of four USB 2.0 ports and supports Xeon E3 v3.

Will I replace this server? The shift to the cloud means that I may not bother. I was not even sure about this one. You can run up VMs in the cloud easily, on Amazon ECC or Microsoft Azure, and for test and development that may be all you need. That said, I like the freedom to try things out without worrying about subscription costs. I have also learned a lot by setting up systems that would normally be run by larger businesses; it has given me better understanding of the problems IT administrators encounter.

So how is the server? It is just another box of course, but feels well made. There is an annoying lock on the front cover; you can’t remove the side panel unless this is unlocked, and you can’t remove the key unless it is locked, so the solution if you do not need this little bit of physical security is to leave the key in the lock. It does not seem worth much to me since a miscreant could easily steal the entire server and rip off the panel at leisure.

On the front you get 4 USB 2.0 ports, UID LED button, NIC activity LED, system health LED and power button.

The main purpose of the UID (Unit Identifier) button is to help identify your server from the rear if it is in a rack. You press the button on the front and an LED lights at the rear. Not that much use in a micro tower server.

Remove the front panel and you can see the drive cage:

Hard drives are in caddies which are easily pulled out for replacement. However note the “Non hot plug” on these units; you must turn the server off first.

You might think that you have to buy HP drives which come packaged in caddies. This is not so; if you remove one of the caddies you find it is not just a blank, but allows any standard 3.5" drive to be installed. The metal brackets in the image below are removed and you just stick the drive in their place and screw the side panels on.

Take the side panel off and you will see a tidy construction with the 350w power supply, 4 DIMM slots, 4 PCI Express slots (one x16, two x8, one x4), and a transparent plastic baffle that ensures correct air flow.

The baffle is easily removed.

What you see is pretty much as it is out of the box, but with RAM fitted, two additional drives, and a PCIX USB 3.0 card fitted since (annoyingly) the server comes with USB 2.0 only – fixed in the version 2 edition.

On the rear are four more USB 2.0 ports, two 1GB NIC ports, a blank where a dedicated ILO (Integrated Lights Out) port would be, video and serial connector.

Although there is no ILO port on my server, ILO is installed. The luggage label shows the DNS name you need to access it. If you can’t get at the label, you can look at your DHCP server and see what address has been allocated to ILOxxxxxxxxx and use that. Once you log in with a web browser you can change this to a fixed IP address; probably a good idea in case, in a crisis, the DHCP server is not working right.

ILO is one of the best things about HP servers. It is a little embedded system, isolated from whatever is installed on the server, which gets you access to status and troubleshooting information.

Its best feature is the remote console which gives you access to a virtual screen, keyboard and mouse so you can get into your OS from a remote session even when the usual remote access techniques are not working. There are now .NET and mobile options as well as Java.

Unfortunately there is a catch. Try to use this an a license will be demanded.

However, you can sign up for an evaluation that works for a few weeks. In other words, your first disaster is free; after that you have to pay. The license covers several servers and is not good value for an individual one.

Everything is fine on the hardware side, but what about the OS install? This is where things went a bit wrong. HP has a system called Intelligent Provisioning built in. You pop your OS install media in the DVD drive (or there are options for network install), run a wizard, and Intelligent Provisioning will update its firmware, set up RAID, and install your OS with the necessary drivers and HP management utilities included.

I don’t normally bother with all this but I thought I should give it a try. Unfortunately Server 2012 R2 is not supported, but I tried it for Server 2012 x64, hoping this would also work with Hyper-V Server, but no go; failed with unattend script error.

Next I set up RAID manually using the nice HP management utility in the BIOS and tried to install using the storage drivers saved to a USB pen drive. It seemed to work but was not stable; it would sometimes fail to boot, and sometimes you could log on and do a few things but Windows would crash with a Kernel_Security_Check_Failure.

Memory problems? Drive problems? It was not clear; but I decided to disable embedded RAID in the BIOS and use standard AHCI SATA. Install proceeded perfectly with no need for additional drivers, and the OS is 100% stable.

I did not want to give up RAID though, so wondered if I could use Storage Spaces on Hyper-V Server. Apparently you can. I joined the Hyper-V Server to my domain and then used Server Manager remotely to create a Storage Pool from my pair of 2TB drives, and then a mirrored virtual disk.

My OS drive is not on resilient storage but I am not too concerned about that. I can backup the OS (wbadmin works), and since it does nothing more than run Hyper-V, recovery should be straightforward if necessary.

After that I moved across some VMs using a combination of Move and Export with no real issues, other than finding Move too slow on my system when you have a large VHD to copy.

The server overall seems a good bargain; HP may have problems overall, but the department that turns out budget servers seems to do an excellent job. My only complaint so far is the failure of the storage drivers on Server 2012 R2, which HP will I hope fix with an update.

mobile, tablets, windows

HP ElitePad 900: a tablet that is easy to disassemble thanks to magnetic screen attachment

April 28, 2013 Tim Anderson 2 Comments

I saw the HP ElitePad Windows 8 slate at a trade show last week and was impressed by a feature I had not heard about before: easy serviceability.

Tablets are usually intimidating to disassemble, thanks to screens that are either glued in place or which require alarming force to prise away. The ElitePad is different. It is a slate which is actually easier to take apart than most laptops, thanks to magnetic attachment. HP supplies a depolarising jig into which you slot the tablet, whereupon you can easily remove the screen with a suction handle. There are a couple of screws to undo first, but it looks like an easy job.

Here are a few screen grabs from the explanatory video (embedded at the end of this post) which show what is involved. This is the tablet in the jig with the screen about to be removed.

This is the screen coming away.

And here is the unit with screen removed.

Once opened up, HP says you can replace these parts:

Dock connector
speaker system
SD and Sim card connector
webcam
NFC (Near Field Communications) sensor
battery
wireless LAN
antennas
power board
motherboard
processor
memory card

According to the video, the motherboard “contains the SSD” which sounds disappointing, since one of the first things you might want to do is to replace the rather small 32GB or 64GB SSD with a larger one.

Unfortunately this feature is not aimed at home users wanting to modify or fix their own tablets; you need the jig and HP training. At least, that is the official line; but I imagine that the DIY community will also benefit from this approach.

The ElitePad has a 10″ 1280×800 screen, dual core Z2760 Atom processor, 2GB RAM, and 32GB or 64GB SSD. It also supports memory expansion via an SD card, and there an option for a SIM for mobile broadband. Battery life is around 8 hours.

HP is using expansion jackets to adapt the ElitePad for specialist tasks – a throwback to the iPaq (remember that?) handheld computer which used the same concept. This includes jackets with additional battery, a productivity jacket with a keyboard and stand, a jacket for medical use, a retail POS (point of sale) option, and a rugged case for outside use. I hated the iPaq jackets, which were horribly bulky, but these look like a better proposition, though it is still a shame to bulk up your nice slim slate with fat case.

According to HP, a key selling point of the ElitePad is enterprise manageability thanks to Active Directory support. Of course this is x86 Windows 8, not Windows RT which cannot be domain-joined.

I do get the impression that HP has put considerable effort into the ElitePad which is not just a me-too Windows 8 product. Good to see.

The main snag with the ElitePad is its high price. It starts at $699 in the US, or £520 + VAT in the UK, and considering the lowly specification in terms of processing power, and the extra cost of the accessories, it looks poor value, though if it is a perfect fit for your business it might still be worth it (and no doubt you will get a better price if you buy in quantity).

hp, microsoft, mobile, windows

HP goes Android: what does that say about Windows 8?

February 24, 2013 onlyconnect 1 Comment

Here at Mobile World Congress in Barcelona HP has announced a 7” Android tablet which will be available in April.

I took a quick look at the Mobile Focus event today. The back of the device is more interesting, showing logos for HP and for Beats Audio.

From the front you would be pushed to distinguish it from, say, Google’s Nexus 7. Black screen, runs Android.

I asked the guy on the stand what is distinctive about HP’s little Android slate in a crowded market. He said it had above average build quality, above average sound thanks to Beats Audio (you can find this discussed here), and support for HP’s printing system.

Not much, in other words; but the more interesting question is why HP is doing this. One reason is price. This will be a relatively cheap device, substantially less than any of HP’s windows machines, and without it HP would have little to no presence in the consumer tablet market.

Why not a Windows RT or Windows 8 device? That is the heart of it, and more interesting than the slate itself. HP is not giving up on Windows tablets, but it is positioning them more as business machines whereas the new slate is a consumer device.

The problem is that Microsoft has so far failed to make Windows 8 viable for this kind of market. It is too expensive, too peculiar, and there are too few worthwhile apps. That, and the Windows Runtime platform is not yet good enough, as developers at the sharp end discover. This means that HP has little choice but to go Android.

The form factor is also a problem. 7” seems to be beyond Windows Phone 8 territory, but too small for Windows 8 or RT bearing in mind the desktop and Office aspect. It is an awkward gap in the Windows offering.

The impression I got from several vendors at the show is that Microsoft is on the right lines with Windows 8, but the first release is disappointing on the tablet side.

What if HP starts to experiment with Android tablets that can be used like laptops, with neat keyboard cases and office-style applications? In the end the market will decide on the balance between Android and Windows, with the signs currently that Microsoft will struggle to gain momentum in the consumer tablet market.

apple, azure, cloud computing, development, embarcadero, exchange, facebook, flash, google, hp, microsoft, nokia

ITWriting.com awards 2011: ten key happenings, from Nokia’s burning platform to HP’s nightmare year

December 29, 2011 onlyconnect

2011 felt like a pivotal year in technology. What was pivoting? Well, users are pivoting away from networks and PCs and towards cloud and devices. The obvious loser is Microsoft, which owns PCs and networks but is a distant follower in devices and has mixed prospects in the cloud. Winners include Apple, Google, Amazon, and Android vendors. These trends have been obvious for some time, but in 2011 we saw dramatic evidence of their outcome. As 2011 draws to a close, here is my take on ten happenings, presented as the first ever ITWriting.com annual awards.

1. Most dramatic moment award: Nokia’s burning platform and alliance with Microsoft

In February Nokia’s Stephen Elop announced an alliance with Microsoft and commitment to Windows Phone 7. In October we saw the first results in terms of product: the launch of the Lumia smartphone. It is a lovely phone though with some launch imperfections like too short battery life. We also saw greatly improved marketing, following the dismal original Windows Phone 7 launch a year earlier. Enough? Early indications are not too good. Simply put, most users want iOS or Android, and the app ecosystem, which Elop stated as a primary reason for adoption Windows Phone, is not there yet. Both companies will need to make some smart moves in 2012 to fix these issues, if it is possible. But how much time does Nokia have?

2. Riskiest technology bet: Microsoft unveils Windows 8

In September 2011 Microsoft showed a preview of Windows 8 to developers at its BUILD conference in California. It represents a change of direction for the company, driven by competition from Apple and Android. On the plus side, the new runtime in Windows 8 is superb and this may prove to be the best mobile platform from a developer and technical perspective, though whether it can succeed in the market as a late entrant alongside iOS and Android is an open question. On the minus side, Windows 8 will not drive upgrades in the same way as Windows 7, since the company has chosen to invest mainly in creating a new platform. I expect much debate about the wisdom of this in 2012.

Incidentally, amidst all the debate about Windows 8 and Microsoft generally, it is worth noting that the other Windows 8, the server product, looks like being Microsoft’s best release for years.

3. Best cloud launch: Office 365

June 2011 saw the launch of Office 365, Microsoft’s hosted collaboration platform based on Exchange and SharePoint. It was not altogether new, since it is essentially an upgrade of the older BPOS suite. Microsoft is more obviously committed to this approach now though, and has built a product that has both the features and the price to appeal to a wide range of businesses, who want to move to the cloud but prefer the familiarity of Office and Exchange to the browser-based world of Google Apps. Bad news though for Microsoft partners who make lots of money nursing Small Business Server and the like.

4. Most interesting new cross-platform tool: Embarcadero Delphi for Windows, Mac and iOS

Developers, at least those who have still heard of Embarcadero’s rapid application development tool, were amazed by the new Delphi XE2 which lets you develop for Mac and Apple iOS as well as for Windows. This good news was tempered by the discovery that the tool was seemingly patched together in a bit of a hurry, and that most existing application would need extensive rewriting. Nevertheless, an interesting new entrant in the world of cross-platform mobile tools.

5. Biggest tech surprise: Adobe shifts away from its Flash Platform

This one caught me by surprise. In November Adobe announced a shift in its business model away from Flash and away from enterprise development, in favour of HTML5, digital media and digital marketing. It also stated that Flash for mobile would no longer be developed once existing commitments were completed. The shift is not driven by poor financial results, but rather reflects the company’s belief that this will prove a better direction in the new world of cloud and device. Too soon and too sudden? Maybe 2012 will show the impact.

6. Intriguing new battle award: NVIDIA versus Intel as GPU computing catches on

In 2011 NVIDIA announced a number of wins in the supercomputing world as many of these huge machines adopted GPU Computing, and I picked up something of a war of words with Intel over the merits of what NVIDIA calls heterogeneous computing. Intel is right to be worried, in that NVIDIA is seeing a future based on its GPUs combined with ARM CPUs. NVIDIA should worry too though, not only as Intel readies its “Knight’s Corner” MIC (Many Integrated Core) chips, but also as ARM advances its own Mali GPU; there is also strong competition in mobile GPUs from Imagination, used by Apple and others. The GPU wars will be interesting to watch in 2012.

7. Things that got worse award: Spotify. Runners up: Twitter, Google search

Sometimes internet services come along that are so good within their niche that they can only get worse. Spotify is an example, a music player that for a while let you play almost anything almost instantly with its simple, intuitive player. It is still pretty good, but Spotify got worse in 2011, with limited plays on free account, more intrusive ads, and sign-up now requires a Facebook login. Twitter is another example, with URLS now transformed to t.co shortcuts whether you like it not and annoying promoted posts and recommended follows. Both services are desperately trying to build a viable business model on their popularity, so I have some sympathy. I have less sympathy for Google. I am not sure when it started making all its search results into Google links that record your click before redirecting you, but it is both annoying and slow, and I am having another go with Bing as a result.

8. Biggest threat to innovation: Crazy litigation from Lodsys, Microsoft, Apple

There has always been plenty of litigation in the IT world. Apple vs Microsoft regarding graphical user interfaces 1994; Sun vs Microsoft regarding Java in 1997; SCO vs IBM regarding UNIX in 2003; and countless others. However many of us thought that the biggest companies exercised restraint on the grounds that all have significant patent banks and trench warfare over patent breaches helps nobody but lawyers. But what if patent litigation is your business model? The name Lodsys sends a chill though any developer’s spine, since if you have an app that supports in-app purchases you may receive a letter from them, and your best option may be to settle though others disagree. Along with Lodsys and the like, 2011 also brought Microsoft vs several OEMs over Android, Apple vs Samsung over Android, and much more.

9. Most horrible year award: HP

If any company had an Annus Horribilis it was HP. It invested big in WebOS, acquired with Palm; launched the TouchPad in July 2011; announced in August that it was ceasing WebOS development and considering selling off its Personal Systems Group; and fired its CEO Leo Apotheker in September 2011.

10. Product that deserves better award: Microsoft LightSwitch

On reflection maybe this award should go to Silverlight; but it is all part of the same story. Visual Studio LightSwitch, released in July 2011, is a model-driven development tool that generates Silverlight applications. It is nearly brilliant, and does a great job of making it relatively easy to construct business database applications, locally or on Windows Azure, complete with cross-platform Mac and Windows clients, and without having to write much code. Several things are unfortunate though. First, usual version 1.0 problems like poor documentation and odd limitations. Second, it is Silverlight, when Microsoft has made it clear that its future focus is HTML 5. Third, it is Windows and (with limitations) Mac, at a time when something which addresses the growing interest in mobile devices would be a great deal more interesting. Typical Microsoft own-goal: Windows Phone 7 runs Silverlight, LightSwitch generates Silverlight, but no, your app will not run on Windows Phone 7. Last year I observed that Microsoft’s track-record on modelling in Visual Studio is to embrace in one release and extinguish in the next. History repeats?

hp, mobile, open source, professional

HP contributes webOS to open source. Where next for HP mobile devices?

December 9, 2011 onlyconnect

HP has announced that webOS, the mobile operating system acquired with Palm, will become an open source project:

HP will make the underlying code of webOS available under an open source license. Developers, partners, HP engineers and other hardware manufacturers can deliver ongoing enhancements and new versions into the marketplace.

HP will engage the open source community to help define the charter of the open source project under a set of operating principles:

The goal of the project is to accelerate the open development of the webOS platform

HP will be an active participant and investor in the project

Good, transparent and inclusive governance to avoid fragmentation

Software will be provided as a pure open source project

Despite the upbeat language, the fact that HP does not state that it will actually manufacture any webOS devices suggests that this is more a retreat than an advance. What kind of investment will HP put into webOS, if it is not selling devices?

Another problem is that Google Android is doing a great job meeting the demand for a freely available and mostly open source mobile operating system, leaving little space for other projects such as webOS or the Intel-sponsored MeeGo.

The question that interest me: where will HP now go with its mobile devices? There are several possibilities. It could do nothing, and focus on servers and PCs, thereby missing out on what is potentially a huge market. It could throw its hand in with Microsoft, with Windows 8 tablets sometime next year, and maybe some future version of Windows Phone. Or it could embrace Android, which still seems to have unstoppable momentum despite poor sales for most Android tablets.

hardware, hp

Sanity prevails at HP which is keeping its PC division

October 27, 2011 onlyconnect 1 Comment

HP has announced that HP is keeping its Personal Systems Group, its PC division.

“HP objectively evaluated the strategic, financial and operational impact of spinning off PSG. It’s clear after our analysis that keeping PSG within HP is right for customers and partners, right for shareholders, and right for employees,” said Meg Whitman, HP president and chief executive officer. “HP is committed to PSG, and together we are stronger.”

The strategic review involved subject matter experts from across the businesses and functions. The data-driven evaluation revealed the depth of the integration that has occurred across key operations such as supply chain, IT and procurement. It also detailed the significant extent to which PSG contributes to HP’s solutions portfolio and overall brand value. Finally, it also showed that the cost to recreate these in a standalone company outweighed any benefits of separation.

I am not surprised – it took me and many other observers about two minutes to reach the same conclusion back in August, when HP announced that it was considering a “spin-off or other transaction” for PSG.

I find it remarkable that HP did not conduct this research before, rather than after, announcing its uncertainty to the world. These last couple of months must have been challenging for the PSG sales and marketing team and costly for HP.

Nevertheless, good news for HP and its customers, and for Microsoft for whom HP is perhaps its most important hardware partner.

hp, microsoft, mobile, professional, windows

HP business breakdown and why a PC spin-off could backfire

August 19, 2011 onlyconnect 1 Comment

I had a look at HP’s latest financials, following last night’s triple blast of news from the computer giant. It is ceasing webOS operations, acquiring enterprise knowledge management company Autonomy, and considering (though only considering) a spin-off or other major change to its PC division, the Personal Systems Group. Here is what HP said:

As part of the transformation, HP announced that its board of directors has authorized the exploration of strategic alternatives for the company’s Personal Systems Group. HP will consider a broad range of options that may include, among others, a full or partial separation of PSG from HP through a spin-off or other transaction. (See accompanying press release.)

Looking at the results for the second quarter 2011, here is how the main pieces break down:

$millions

Segment		Percentage of revenue	Earnings	Percentage of total earnings
Services	9,089	28.5%	1225	33.8%
Servers, storage and networking	5396	16.9%	699	19.3%
HP Software	780	2.4%	151	4.2%
Personal systems group	9,592	30.1%	567	15.7%
Imaging and printing	6,087	19.1%	892	24.6%
Financial Services	932	2.9%	88	2.4%

Note that “Earnings” is earnings from operations; HP actually made less money than that, because various other corporate costs have to be deducted. But it gives an idea of where HP’s profit comes from.

So what do these groups do? PSG is notebooks, desktops, workstations and other, where “other” I’d guess will include the webOS mobile devices. In PSG, notebooks accounts for 54% of the total, with desktops taking 38% of the rest. Virtually all of these run Windows.

In servers, storage and networking, 61% is from what HP calls “Industry standard servers”. This is code for Windows server.

Under services, the three big businesses are Infrastructure Technology Outsourcing (42%), Technology Services (30%) and Application Services (19%). The first of these is clear-cut (have HP run your infrastructure), but the second two are both consulting services and on a brief look seem to have some overlap.

Autonomy, by the way, reported revenue of $million 247 in the three months ending June 30 2011 – pretty tiny relative to HP.

A few comments then. It’s worth noting that PSG is the biggest single segment for revenue, but not so for profit, though it is still making a useful contribution.

Imaging and Printing contributes most earnings as a proportion of revenue. I do not know how much of that comes from absurdly overpriced ink cartridges!

If you take PSG together with Industry Standard Servers, you find that around 40% of HP’s revenue comes from boxes running Windows. If you then consider what its printers, network and storage systems attach to, and that a proportion of HP’s consulting business concerns Windows systems and applications, it is obvious that HP’s fortunes are deeply entwined with Microsoft.

If HP removes PSG that will still be true, though less so. But why would HP want do remove PSG? I would guess two main reasons. One is that it is unprofitable relative to the other segments, and the other is that HP foresees the business declining under the force of various well-documented pressures: Apple, mobile, cloud.

It still makes little sense to me. I can understand why HP might want to get out of consumer desktops and laptops, but it seems to me that to supply corporate PCs fits snugly with the rest of HP’s business and has beneficial side-effects. After all, PCs, printers and servers do all plug together both physically and conceptually. Getting rid of PSG might have a negative effect on other parts of HPs business.

In the SMB market, by the way, resellers like HP because unlike Dell it does not mainly sell direct. HP boxes generally work as advertised in my experience, though I rate the laptops less highly than the servers and desktops.

google, hardware, hp, microsoft, mobile, professional, software, systems, windows

HP discontinues WebOS, considers PC spin-off. Should have stuck with Microsoft

August 18, 2011 onlyconnect 1 Comment

Oh yes, and buys Autonomy, a fast-growing specialist in enterprise knowledge management.

Here’s the news from HP’s announcement:

As part of the transformation, HP announced that its board of directors has authorized the exploration of strategic alternatives for the company’s Personal Systems Group. HP will consider a broad range of options that may include, among others, a full or partial separation of PSG from HP through a spin-off or other transaction. (See accompanying press release.)

HP will discontinue operations for webOS devices, specifically the TouchPad and webOS phones. The devices have not met internal milestones and financial targets. HP will continue to explore options to optimize the value of webOS software going forward.

In addition, HP announced the terms of a recommended transaction for all of the outstanding shares of Autonomy Corporation plc for £25.50 ($42.11) per share in cash.

A few quick comments. First, the failure of webOS does not surprise me. There is not much wrong with webOS as such; in pure technical terms it deserves better. Its focus on adapting web technologies for local mobile applications is far-sighted; it is a more interesting operating system than Android and in some ways it is surprising that it went to HP and not to Google, which is a web technology specialist.

The problem is that HP, despite its size, is not big enough to make a success of webOS on its own. This was my comment from just over a year ago:

Mobile platforms stand (or fall) on several pillars: hardware, software, mobile operator partners, and apps. Apple is powering ahead with all of these. Google Android is as well, and has become the obvious choice for vendors (other than HP) who want to ride the wave of a successful platform. Windows Phone 7 faces obvious challenges, but at least in theory Microsoft can make it work though integration with Windows and by offering developers a familiar set of tools, as I’ve noted here.

It is obvious that not all these platforms can succeed. If we accept that Apple and Android will occupy the top two rungs of the ladder when it comes to attracting app developers, that means HP webOS cannot do better than third; and I’d speculate that it will be some way lower down than that.

Frankly, if HP did not want to do Android, it should have stuck with Microsoft. But this is where the webOS news ties in with the announcement about he Personal Systems Group. HP fell out with Microsoft last year, as I noted in my 2010 retrospective. I said the two companies should make up; but it looks as if HP is more inclined to give up on PCs and pursue other lines that have better margins – like enterprise software.

I am puzzled though by the PSG announcement. It is always curious when a company announces that it might or might not do something, and the fact that HP says it is considering a spin-off of its PC division will be enough to makes its customers uncertain about the long-term future of HP PCs and some of them will buy elsewhere as a result. It would have paid HP either to say nothing, or to be more definite and aim for a speedy transition.

All this, on the eve of Microsoft’s detailed unveiling of Windows 8. What are the implications? More than I can put into a single post; but like Gartner’s reports of dramatically declining PC sales in Western Europe presented earlier this week, this is a sign of structural change in the industry.

Microsoft will be glad of one thing: it no longer has this major partner promoting a rival mobile and tablet operating system. Note that HP still is a major partner: even if it sells the Personal Systems Group, its server and services business will still be deeply entwined with Windows.

Tim Anderson's IT Writing