Category Archives: windows

Ransomware like CryptoLocker is a game changer in the malware wars – and not in a good way

The rapid spread of CryptoLocker, an example of a malware category known as ransomware, is upping the stakes in the cyber security wars. I think it is a game changer.

Ransomware is malware that steals your data by encrypting it, and then demands a ransom to decrypt it. The latest breed of ransomware uses strong encryption, and the key to decrypt it is only held by the criminals. I have not heard of any successful decryption without paying the ransom.

Why a game changer? The first reason is that the consequences of infection are more severe than was the case with most previous attacks. Previously, your infected machine might send out spam and cause you problems by getting your genuine email blacklisted as well. Or you might have passwords to online accounts stolen, leading to fraudulent transactions where in most cases you can recover the cost from your bank. Or your machine might have to be be wiped and applications reinstalled, which can be expensive if you need professional help as well as inconvenient when you have many applications to reinstall.

Malware like CryptoLocker is different. If the infection succeeds in encrypting data for which you do not have a usable backup, it gives you a difficult decision. Pay up, thus financing the criminals and perhaps making yourself a more attractive future target, or do not pay, and suffer the loss of whatever value that data has to you or your business.

That value may well exceed the ransom amount, which suggests that the rational thing to do in these circumstances is to pay up. That is risky though, not only because of the long-term consequences but also because there is no guarantee that it will work, or that the cost will not escalate. You are dealing with criminals after all.

Some people are paying. For example:

We paid as our client did not have new enough backups of the files. It encrypted 90,000 files in 5 hours, silently and then announced itself.

For reference, we researched this for 15 hours straight before paying and it really was the last resort.

Since this type of attack is highly profitable, it seems likely that we will see increasing frequency and variety of attacks, until the industry figures out the best way to counter the threat.

The best defence, of course, is not to get infected. The second best defence is to have a reliable disconnected backup. In general, data on servers or in the cloud is more likely to be protected, because it is more likely to be backed up or have a file history so you can revert to an earlier version; but bear in mind that malware executes with the same rights as the user, so in principle if you have the rights to modify data then the malware does as well.

Synchronisation services, now popular with applications like Dropbox and SkyDrive, can work against you if your encrypted documents are dutifully encrypted across all your devices.

Here are my immediate questions:

  • What is the most effective way to prevent infection? We are confronted with the failure of anti-virus products to protect effectively against new and rapidly mutating threats.
  • How much safer is a Mac? How much safer is Linux?
  • How much safer is Windows RT (a lot)
  • How much safer is an iOS or Android tablet?
  • What action, if any, should system administrators take now to protect their users?
  • What will Microsoft do to protect its users?

It would not surprise me if this kind of threat drives the industry more towards locked-own operating systems, whether Windows RT, iOS or Android, to the extent that a full operating system like OS X or Windows x86 is only used by those who specifically require it.

For more information about CryptoLocker see for example:

Sophos: Destructive malware CryptoLocker on the loose

Asus Transformer Book Trio combines Windows and Android – but what is it for?

Microsoft has one idea about how to combine desktop Windows with a tablet OS: mash them together into a single operating system and call it Windows 8.

Asus has another idea. Put Windows in the keyboard dock, Android in the tablet, and allow the tablet to be docket to form a Windows or Android laptop.

This is the Transformer Book Trio, just launched and on sale from 11 November 2013 at £899.99.

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All my instincts say this a terrible idea. Let Windows be Windows and Android Android, do not try to combine them.

Trying the machine though I found it was good fun. Just press the little Android button and it switches.

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and it becomes an Android laptop:

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The dock mechanism is a bit ugly but looks robust:

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There is the question still: what will you do with the keyboard when not in use? In a home context that is not a problem, but when on the road I find the most convenient place to keep a detachable keyboard is to attach it, making it more of a laptop than a tablet in practice.

Having two computers in one gives you a few options, which I did not have time to explore in detail. As I understand it, you can share storage in order to open a document prepared in Windows on Android, for example, and with two batteries there is scope for charging one from the other.

This is two separate computers though. It should really be called Duo, but Asus calls it Trio on the grounds that you can use it as a laptop or a desktop machine, with an external display.

The PC runs an Intel Core i5 4200U, and has 4GB RAM and 500GB hard drive. The display is 1920 x 1080 and supports capacitive 10-point multi-touch. Connectivity includes 802.11ac (dual-band) wi-fi, Bluetooth 4.0, 2 USB 3.0 ports, Mini DisplayPort, and Micro-HDMI 1.4.

The tablet has an Intel Atom Z2560 with 2GB RAM and 16GB storage. Connectivity includes   802.11n (2.4GHz), Bluetooth 3.0, Micro-USB 2.0, microSD card slot.

Fun then; but what is the use case for this machine? This is where I am still having difficulty. It is somewhat expensive (though with a Core i5 performance is decent), and I have a hunch that users will end up sticking with one or the other OS most of the time – probably Windows given the price.

Oddly, it would make more sense to me to have a high-end Android device with the ability to run Windows when needed. This would address the case where a user wants to migrate to Android but occasionally needs a Windows app.

Brief hands on with new Asus Windows 8.1 T100 tablet – or should that be netbook?

Asus has launched two new tablets in the UK.

This one is the 10.1″ T100 has an Intel Atom “Bay Trail” Z3740 quad-core processor. The display is 1366 x 768 and supports capacitive multi-touch.

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You press a release button under the display to detach it from the keyboard, whereupon it becomes a tablet. This approach, it is now generally agreed, is better than a screen which twists over, since it gives you a reasonably thin and lightweight (550g) tablet rather one that is bulky and odd to hold. However, there is still the question of what you are going to do with the keyboard once detached, and I have a suspicion that these machines are likely to be almost permanently attached to the keyboard making them similar to netbooks.

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Microsoft’s Surface overcomes this to some extent, especially with the Touch keyboard cover that folds underneath and adds little weight or bulk.

On the other hand, the T100 strikes me as good value at £349.99 (which includes the keyboard dock), especially bearing in mind that Office Home and Student is bundled (Word, Excel, PowerPoint, but no Outlook).

The T100 comes with 2GB RAM and 32GB eMMC storage. Connectivity includes Bluetooth 4.0, Micro-USB, Micro-HDMI, MicroSD slot, and a USB 3.0 port in the docking keyboard.

I tried the T100 briefly. I was impressed with the performance; Word and Excel opened quickly and overall it feels quick and responsive. I did not like the keyboard much; it felt slightly spongy, but at this price a few weaknesses can be forgiven.

The tablet Windows key is not under the screen as with most Windows 8 tablets, but a button on the side. What looks like the Windows key in the above snap is inactive, and that logo will not show on the production units.

What to do if SkyDrive disappears from Windows 8.1 Explorer?

Here is the scenario. You are working away in Windows 8.1 and want to save a document to SkyDrive. You look for the SkyDrive link in Windows Explorer but it is not there.

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Don’t panic; your documents are most likely fine and you can get to them in the web browser via http://skydrive.live.com

Still, that is inconvenient. How can you restore the Explorer link, other than by rebooting and hoping it reappears?

The solution is to open a command prompt (press Start button and type command) and then type:

%systemdrive%\windows\system32\skydrive.exe

and press Enter. You don’t need to run the command prompt with administrator rights.

All going well, SkyDrive will reappear:

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What if it doesn’t? Now you have to check the logs or event viewer and look for specific errors. But the simple technique described first has always worked for me.

Microsoft proves resilience with bumper quarter, but is not yet a devices and services business

Microsoft delivered record revenue of $18.53 billion in the quarter ended September 30th 2013 – which might come as a surprise if you have been focusing on the companies failings in tablets and smartphones versus Apple and Android, the steep decline in PC sales, and its small market share in search versus Google, but less so if you have been watching the advance of products like Office 365, Windows Azure, SQL Server and Windows Server, all of which have been making good progress.

In its report, the company says the Windows OEM revenue declined 7% (reflecting PC malaise) but Surface revenue grew to $400 million. Search advertising revenue grew 47% reflecting some degree of success for Bing.

SQL Server “grew double digits”, as did “Lync, SharePoint and Exchange.”

Commercial cloud revenue grew 103%, though bear in mind that Microsoft is not telling us the absolute figures; you can easily grow fast if you start from a small number.

Microsoft has changed the way it segments its revenue, making it difficult to track, especially with large sums of money ($1.6 billion) reported as “Commercial Other”. Here is how the new segments look:

Quarter ending September 30th 2013 vs quarter ending September 30th 2012, $millions

Segment Revenue Change Profit Change
Devices and Consumer Licensing 4343 -335 3925 -178
Devices and Consumer Hardware 1485 +401 206 -242
Devices and Consumer Other 1635 +235 352 -10
Commercial Licensing 9594 +645 8801 +618
Commercial Other 1603 +355 275 +170

Now, how to make sense of this? The segment changes are detailed here (Word document). In summary:

Devices and Consumer Licensing: non-volume and non-subscription licensing of Windows, Office, Windows Phone, and “ related patent licensing; and certain other patent licensing revenue” – all those Android royalties?

Devices and Consumer Hardware: the Xbox 360, Xbox Live subscriptions, Surface, and Microsoft PC accessories.

Devices and Consumer Other: Resale, including Windows Store, Xbox Live transactions (other than subscriptions), Windows Phone Marketplace; search advertising; display advertising; Office 365 Home Premium subscriptions; Microsoft Studios (games), retail stores.

Commercial Licensing: server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and Windows Embedded; volume licensing of Windows, Office, Exchange, SharePoint, and Lync; Microsoft Dynamics business solutions, excluding Dynamics CRM Online; Skype.

Commercial Other: Enterprise Services, including support and consulting; Office 365 (excluding Office 365 Home Premium), other Microsoft Office online offerings, and Dynamics CRM Online; Windows Azure.

From this you can see that despite 103% growth, Azure and Office 365 remain relatively small, many times exceeded by the on-premise software licensing which is mainly in “Commercial Licensing”. However Microsoft is reporting a contribution to profits from this segment, though with smaller margins than from software licensing.

Simple addition also tells us that consumer revenue ($7,463 million) is less than business revenue ($11,197 million).

Overall it is obvious that Microsoft is not yet a “devices and services” company even if it has set that as its goal. Most of its revenue comes from traditional software licensing. Can it ever make that transition without shrinking in the process? A good question, and despite excellent figures, one that will ensure Microsoft’s future remains the subject of intense debate.

First thoughts on Surface 2

After a day or two with Surface 2 and the Touch 2 keyboard, a few thoughts.

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First, I am typing this on my desktop PC. I would have used the Surface 2, as I like to match the tool to the review, but no Live Writer on Surface (my favoured blog authoring tool) and no, Word is not as good for this.

That neatly demonstrates the app issue on Windows RT; but despite that I expect to use Surface 2 frequently in the coming months. It is an excellent tablet, with its chief advantages over the older Surface being performance and Windows 8.1, which includes Outlook.

Performance on Surface 2 is around 4 times faster for graphics – see previous post – and more than twice as fast in general.

The touch keyboard, now with backlighting, is also much improved.

I know I am in a minority here, but to me the Windows RT concept makes good sense. A locked-down version of Windows that is almost legacy-free, though it is still Windows and capable of throwing up mystifying dialogs and hiding settings in strange places.

It seems to me that if there is any hope for the Windows 8 app ecosystem, then it will be driven by tablets like this one, and Nokia’s new Lumia 2520 which also runs Windows RT. Desktop users are mostly ignoring the app platform. There are a few signs of life, like the new Facebook app, and things like Xbox Music are now decent. MediaMonkey, which I like for its Flac support, runs nicely on Surface 2.

Isn’t an iPad Air better? In some ways for sure. Usability, performance, size and weight, and rich app availability are all in the iPad’s favour, and price is similar. The reason you might get a Surface though is for Office, USB 3.0, HDMI out, SD card, and the clever keyboard cover. I also like having more than one app to view, whether that is Word and Excel on the desktop, or Word and Caculator, or the split view that works in the new app world.

I’ve hit a few snags with Surface 2. Sound is less good than on Surface RT, tending to be thin and reedy, unless you use headphones or external speakers. The Touch 2 keyboard sometimes stops responding, which I hope is a driver issue (perhaps the update downloaded this morning will fix it).

I also suspect that build quality on Surface 2 falls short of Surface RT. It is still “Vapor Mg” but I already have a slight dent in the bezel on mine whereas on my old RT it is still perfect and I wonder if it is thinner.

The extra price for the 64GB vs 32GB SSD is absurd. Why not make them all 64GB and increase the price by a fraction?

Is Microsoft serious about selling Surface 2? There does not seem to be much stock around, and it is not yet listed on Amazon.co.uk, although it has been on sale since yesterday.

Those that do discover it will like it, provided they understand the difference between Windows RT and Windows x86, something which – bizarrely – Microsoft still seems keen to disguise.

FutureMark graphics benchmark: Surface RT vs Surface 2

We know that the new Surface 2 (Nvidia Tegra 4) is faster than the old Surface RT (Tegra 3) but by how much?

I came across the FutureMark 3D Benchmark for Windows RT in the Windows Store and tried it on both.

I could see this was going to be a wipeout from the off. The first test saw a frame rate of 12.9 FPS on RT versus 59.9 on Surface 2. Surface RT first:

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Then Surface 2:

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Surface 2 reported “Maxed out” on the scores. However, on the next test, Ice Storm Extreme, I got a result.

Surface RT: 2065

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Surface 2: 8577

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3D Mark RT says my score is “low for this device” on Surface RT, but “a great score for this device” on Surface 2. Maybe the impact of Windows RT 8.1?

Bottom line: on these tests Surface 2 is around 4 times faster. No wonder it feels snappier to use.

Nokia announces huge Windows Phones, new apps, new Asha models, Instagram, Twitter Vine apps

Nokia’s former CEO Stephen Elop has announced the Lumia 1520 at an event in Abu Dhabi.

The 1520 ($749) has a 6” screen which takes it into “phablet” territory. The larger size enables a 3rd column of live tiles, enabled by Microsoft with an update to the Windows Phone 8 operating system.

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Camera-wise the 1520 lacks the 41MP of the 1020 but does have a 20MP PureView camera.

A new app called Nokia Camera has three camera modes including Still, Video, and Smart Mode which takes a burst of pictures.

The app has a night mode optimised for low-light, and a sports mode for quick action shots. There is also a Pro Camera UI with all available settings and manual focus.

A new Storyteller app integrates photos, images and maps.

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The killer feature here is that you can zoom out of a photop to see where it was taken on a Nokia Here map:

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The 1520 also sports four microphones for “directional stereo”.

Also announced is the 4G Lumia 1320 ($339):

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This is also a large-screen model but with a 5MP camera and a more affordable price.

An update to the OS called Lumia Black is coming to all Windows.

With Windows Phones getting bigger, how is the OS differentiated from Windows RT? Well, one is a Phone OS and the other a tablet OS, but convergence cannot come soon enough.

Elop also announced improvements to the Asha range of budget phones aimed mainly at emerging markets.

The new models are the Asha 500 ($69, dual sim available, 2MP camera), 502 ($89, dual sim available, 5MP camera with flash) and 3G 503 ($99, dual sim available, 5MP camera with flash).

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You can share photos to social media including newly announced WhatsApp Messenger support from next month.

Of course there was also the 2520 tablet, but that is the subject of a separate post.

Upgrading Hyper-V Server 2012 to 2012 R2: minor hassles

I have a couple of servers running Hyper-V Server, the free version of Microsoft’s hypervisor.

Hyper-V Server R2 is now available with some nice improvements. I tried an in-place upgrade. You do this by running setup from within a running instance of the server. This did not work when going from 2008 to 2012, but I am glad to report that it does work for 2012 to 2012 R2:

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You will need to make sure that all the VMs are shut down before you run the upgrade. Otherwise you get a message and the upgrade fails:

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In my case the upgrade was smooth and not too lengthy. However I was warned that because I use a pass-through drive in one VM, that this might cause a problem. It did, and the VM failed to start after the upgrade:

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The fix was trivial: remove the pass-through drive and then add it back. After that the VM started.

Then I hit another problem. Although my VMs had started, they had no network connectivity, even after I upgraded the integration components. These VMs run Server 2008 R2, in case that makes a difference (I doubt it). The virtual switch still showed in Hyper-V settings but no traffic passed through to the VMs.

I tried two solutions. Removing the NIC from the VM and re-adding it made no difference (and this is also a poor solution since you then have to reconfigure the NIC in the VM). However deleting the virtual switch and replacing it with a new one of the same name and configuration was successful. The virtual NICs then have to be reconnected to the new virtual switch, but this is painless.

The UI for the new version looks exactly the same as before. However the Windows version number has changed from 6.2.9200 to 6.3.9600, so you can verify that the OS really was upgraded:

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Is it better to avoid in-place upgrades? A clean upgrade is safer, if you do not mind exporting and re-importing the VMs, or moving them all to another host, before the upgrade. On the other hand, with the upgrade cycle now faster than before, in-place upgrade makes sense as a way of keeping pace with little pain.

Review: Surface Touch Cover 2

Windows tablets present a design challenge because they include desktop applications which are designed for keyboard and mouse, rather than touch – not least Microsoft Office, which for some of us accounts for a significant proportion of the time spent using the device. So far there has been consensus therefore that Windows tablets need some easy way of using a keyboard and mouse or trackpad. How to achieve this without losing the benefits of a tablet  is not easy. Bluetooth is one solution, but means three devices rather than one in your bag. Screens that twist over to form tablets are another, but the devices tend to be heavy and the twisting action inconvenient. Detachable keyboard/trackpads are the favoured solution, but leave you the problem of a loose keyboard to look after once you have detached it. If it stays always attached, perhaps you should have bought a laptop.

Microsoft’s Surface tablet has the most elegant solution I have seen. When it was launched a year ago, it included two optional keyboard covers. The Type cover is a thin keyboard with real clacky keys.  The touch keyboard is almost flat, though the keys are slightly raised. You can detach them, but they fold back behind the device, automatically disabling the keys, at which point they are unobtrusive.

Many people liked the idea of the touch keyboard, but found typing frustrating with more errors than they normally make. For this reason, the Type keyboard is more popular among Surface users. It is possible that more Touch keyboards were sold, since they are slightly cheaper and more often bundled with the device, but in actual use I see more Type keyboards.

That is a shame, because the Touch keyboard is design-wise a better solution. It adds very little bulk to the Surface, and when folded back under the device for tablet use, it feels perfectly natural, whereas the Type keyboard feels odd because of the keys that are then on the underside.

When Microsoft announced the Touch Cover 2, it said that by adding more sensors (14 times as many apparently) and more intelligence to the cover and its drivers, it had improved the typing accuracy. As a Surface user I was excited to try the Touch Cover 2 and see if it lives up to these claims. If it does, I will happily ditch the Type cover.

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The Touch Cover 2 is the same price as before, £99 in the UK or $120 in the US. It is compatible with every Surface, including the original Surface RT. It is also fractionally thinner, 2.5mm as opposed to 3mm. Third, it is now backlit, which makes a big difference on those odd occasions when you are typing in dim light, such as on an aircraft when the cabin lights are dim.

Looking at old and new side by side though, you would be forgiven for thinking not much has changed – the new one is the lower of the two, and note that my original is a US layout and the new one UK:

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Here are a few more points of detail:

  • The new keyboard has function key labelling F1-F12. As is now common, the default is the non-Fn meaning, and you have to press Fn first to get the function key. The old keyboard also has an Fn key, but you have to work out which top key to press. The right Alt key is now labelled Alt Gr.
  • The purpose of two of the special keys has changed. The new keyboard no longer has volume keys, though it does have a volume mute. In their place are two keys controlling the brightness of the backlight.
  • The design of the trackpad has changed slightly. On the old touch cover, the left and right “buttons” are on the edge of the keyboard outside the etched area that represents the trackpad. On the new cover, these buttons are within the etched area, which means that the trackpad seems slightly bigger, but in reality is not.
  • The underside of the touch cover used to have a fabric finish. On Touch Cover 2 it is now smooth plastic. This is one detail where I prefer the older cover, though maybe it helps to get it that 0.5mm thinner.

The following picture shows the backs of the old and new keyboard covers side by side, with the new one on the left:

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Touch cover 2 in use

Now for what really matters. How is the Touch Cover 2 in use?

My first thought was to try a speed test. I went along to this online test and tried it several times with the old touch cover, then with the new one. The results favoured the new cover, perhaps by around 20%, though how you evaluate it depends on the weighting you give to errors versus speed.

Then I sat down to write this review. This is where my opinion of the new Touch Cover began to swing in its favour. I find real-world typing on the Touch Cover 2 substantially more pleasant than with the earlier version. Measuring words per minute does not fully represent the improved experience. Of course this is a personal thing and your experience may vary.

The backlighting is low key (ha!) but improves usability. The way this works is that the white lettering on the keys is illuminated so it stands out more.

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Note that if you think it is not working, you probably just need to increase the brightness using the special keys.

Is it as good as a real keyboard, or even a Type Cover? I doubt it ever will be, especially if you are someone who does not look at the keyboard while you type. The problem is that the slight etching round the keys makes it harder for your fingers to know where they are, though typing with audible key clicks helps.

Another factor is that if you are not at a desk, the lightness and thinness of the touch cover counts against it, since it flexes slightly on your lap.

That said, with practice you can get good speed and accuracy. As a cover, it is so much more elegant than the Type Cover that overall I might just prefer it, even though I still rate the Type Cover slightly better for typing.

One caveat though: I used the Touch Cover 2 with both Surface RT and Surface Pro, and had an annoying problem. If I stay typing in one app everything is fine, but if I switch apps than sometimes the keyboard stops responding. Oddly, opening Device Manager and pressing the up and down arrows a few times seems to fix it. Perhaps my Touch Cover 2 is faulty, but I suspect a driver issue, which means hope for a fix soon. I will be trying it soon with a Surface 2 and will be interested to see if the problem remains.

The keyboard also seems to mark easily. I have only had it for a day, but can already see slight fading of the black finish on the keys I type most often.

Mobility always involves compromise. If you want the very best keyboard for typing, it won’t be a touch cover. In fact, for best productivity I prefer a high quality Bluetooth or USB keyboard to either of the Type or Touch covers.

That does not detract from what Microsoft’s engineers have achieved with the Touch Cover 2. Flip it back, and you have a tablet; flip it forward, and you protect your screen; place it on a desk and you have a productive typing machine.

Glitch aside, I recommend the Touch Cover 2 as a good option with a new Surface and a worthwhile upgrade from the first Touch cover.