Category Archives: software

email, microsoft, software

Outlook HTML is better broken and safe, than rich and dangerous

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The campaign at fixoutlook.org is brilliant. Outlook 2010 will have broken HTML support, it says, because it will use Word to render HTML:

Microsoft has confirmed they plan on using the Word rendering engine to display HTML emails in Outlook 2010. This means for the next 5 years your email designs will need tables for layout, have no support for CSS like float and position, no background images and lots more.

The web page hooks into Twitter and displays avatars from – currently – over 20,000 supporters.

Here’s a few things the campaigners do not mention. First, the Word rendering was introduced in Outlook 2007. It is not a new issue; and in fact caused some commotion last time round.

Second, using Word to render HTML is safer. Here is the bit of Microsoft’s response that matters to me:

For e-mail viewing, Word also provides security benefits that are not available in a browser: Word cannot run web script or other active content that may threaten the security and safety of our customers.

I recall endless security problems with embedded Internet Explorer in earlier versions of Outlook. I used to set Outlook to display as plain text; and even then there were scenarios in which IE could be exploited.

Third, I have no enthusiasm for emails laden with “rich” HTML, JavaScript, Flash and the like. These kinds of emails are invariably marketing and usually not worth reading. What is the “Email Standards Project”? It’s nothing to do with the W3C. The major sponsor appears to be Freshview, whose main product is Campaign Monitor:

Built just for designers, Campaign Monitor is 100% rebrandable email marketing software. Send campaigns for yourself, your clients or let them send their own at prices you set.

I am not averse to simple formatting in emails, for which Word is more than adequate. I agree that Word is not good as an HTML editor or renderer; but in this context it matters little – though I was even happier with the simple HTML editor Outlook used to have for those who disabled Word integration.

Therefore I am opposed to this campaign and suspect that many of the signatories have clicked with little thought or investigation.

That said, there is plenty wrong with Outlook. Dire performance issues in Outlook 2007; the most impenetrable user interface in general use; broken RSS support that fails to integrate sensibly with either Exchange or Internet Explorer; an archiving system that by default leaves users that have more than one PC with archives all over the place and in hard-to-find locations; and plenty more.

It would be great if Microsoft would fix Outlook; but not, please, by returning to embedded IE.

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microsoft, software, windows, windows 7

For your nightmares: 10 more things which could be unbundled from Windows

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Microsoft is caving to the EU and unbundling Internet Explorer from Windows 7 in Europe. Arguments over whether bundling a browser with Windows is anti-competitive go back many years of course, and were central to the US Department of Justice case in the late nineties. The DOJ won in court, but too late to save Netscape.

But which other vendors have lost market share when the functionality of their products became a standard part of Windows? There are numerous examples. Trumpet Winsock was a popular TCP/IP implementation for Windows 3.0, for example.

Windows didn’t always come with a built-in firewall. You had to use a 3rd party product such as ZoneAlarm.

Windows now has basic CD/DVD writing built-in, which can’t have helped the market for Nero and the like.

Media players of course from iTunes to Real Player, which have to compete with Windows Media Player. The EU’s solution was the useless Windows N.

Application runtimes like Java – the .NET runtime comes standard with Windows.

Video editing and authoring: Movie Maker is free with Windows, which can’t help Sony Vegas products, for example.

Zip compression and extraction: building this into Explorer must have been a blow to WinZip.

Email clients – Outlook Express / Windows Mail comes free, which reduces the market for Thunderbird and the like.

Fax clients – remember WinFax? Now we have Windows Fax and Scan built-in.

Hard disk defragmentation – does Diskeeper like having to compete with utilities built into Windows?

What would Windows be like if third-parties insisted on either the removal of the competing functionality, or some sort of equal billing with user choices or OEM bundling deals (to some extent we have the latter already)? Most likely vile. We would all flee to Apple, which seemingly has no problem bundling all this stuff, or to Linux, which in many ways is designed for this kind of free-for-all.

I am no lawyer; but I can’t help wondering which other third-parties are queuing up to say, “You did this for Opera, what about us?” In fact, the EU’s January 2008 press release specifically mentions desktop search and Windows Live as other topics about which complaints were received.

Competition is good; but so too is a rich, stable and complete operating system.

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apple, google, internet, software, software development, web authoring

Will Microsoft respond to the JavaScript speed challenge?

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While people argue about JavaScript performance in Chrome vs Safari vs FireFox, there’s one fact that is beyond dispute. Microsoft’s Internet Explorer 8 is hilariously slow in comparison. On Apple’s figures, IE8 is 5.9 times slower on its i-Bench JavaScript test and 7.7 times slower on the SunSpider test.

You may hardly notice this in normal browsing. It most likely takes longer to download the JavaScript than to execute it. In fact, download speed is still the most significant factor in browser performance, and changing your browser will do nothing to change that (though different approaches to caching might).

This could change though, if more web applications appear that make heavy use of JavaScript. Google Wave could be an example. In fact, this seems to be Google’s game plan: make the browser (backed of course by the Internet) the operating system. The larger these web applications become, the more difference that JavaScript performance will make.

Offline is another interesting case, enabled in Chrome by the Gears add-on. In this scenario, content is served locally so browser performance has a better chance to shine.

The big question: will Microsoft step up to the challenge and fix JavaScript performance in IE? The company could do so relatively easily, either by using one of the open-source engines (unlikely) or by applying its existing knowledge of just-in-time compilation, used to good effect in .NET and Silverlight, to JavaScript in the browser.

The horns of Microsoft’s dilemma: improve JavaScript and undermine the advantage of Silverlight, which runs code much faster. Don’t improve it, and see market share continue to decline in favour of faster browsers.

The right thing to do, of course, is to fix the JavaScript engine; but companies do not always do the right thing – and Microsoft may still be comforted by its 65% market share for IE. That’s false comfort; the share is in long-term decline.

Incidentally, I’ve noticed that Google, while not exactly taking the gloves off, is stepping up its promotion of Chrome. When I go to youtube, which is the 3rd most popular web site in the world according to Alexa, I now see this on every page, if not using Chrome:

I don’t always see an ad on the Google home page itself – Alexa’s number one site – though occasionally I do see this on the right:

All very low-key; but I reckon we’ll see Google step-up its campaign as Chrome itself gets better and the Mac version appears. With Apple, Google, Mozilla and of course Opera all gunning for Microsoft, it would take extraordinary complacency not to respond.

microsoft, software, windows, windows 7

Windows 7: July RTM, October 22 launch

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News is drifting out that Microsoft intends to launch Windows 7 – that is, have PCs with it pre-loaded on retail sale – on October 22.

Not unexpected news – it is exactly what many of us predicted last year, after seeing it at PDC – but it is good to have it confirmed and will help users considering PC purchase decisions. There should be an announcement very soon about free upgrade offers, where you but a PC with Vista now, and get a free upgrade to 7 when available.

By the way, there’s a further gallery of Windows 7 images up on the Guardian Technology site. This is not just more of the same: I included some of the less publicised corners of the new OS, such as the new-but-not-improved Movie Maker, PowerShell scripting, and the option to remove Internet Explorer.

Update: An official announcement is here:

Microsoft will deliver Release to Manufacturing (RTM) code to partners in the second half of July. Windows 7 will become generally available on Oct. 22, 2009, and Windows Server 2008 R2 will be broadly available at the same time.

I’ve also amended the title of this post to remove the ambiguity between “Windows: 7 July” and “Windows 7: July” 🙂

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exchange, microsoft, software

Exchange 2007 backup to be fixed at last

Microsoft’s Exchange team is including a VSS plug-in in Exchange 2007 SP2, which means you will be able to backup Exchange on Server 2008 without purchasing a third-party product. Details of how this works are here.

Note that this feature, which was first promised in June 2008, will likely be appearing just before Exchange 2010. SP2 is promised in the third quarter this year, and Exchange 2010 in the second half; interpreting this ship-date jargon I guess means Exchange 2010 around the end of the year. In other words, it has taken almost a complete generation of the product to ship the fix.

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internet, microsoft, software, twitter

Whither Microsoft Vine?

I’ve been trying Microsoft Vine. I’m not in the US so strictly outside the area of beta coverage; but the application seems to work fine.

What is Vine? It’s hard to position it, since parts of the UI suggest that it is mainly intended for communication in disasters. You install the application, set up contacts, and you can then send alerts concerning your well-being and report on “situations”. A Live Maps mash-up lets you see alerts in your local area; I’m imagining “the fire has not yet reached this part of the city”.

I find the disaster idea a bit fanciful. The world is crashing down around me, so I boot up Windows XP or Vista – the only supported operating systems so far, though Microsoft says it will add other platforms – as do all my contacts, and start interacting with Vine?

Then again, perhaps this isn’t mainly for disasters. The alerts you can show on the map include Politics, Business, Sports and Entertainment. The Post Report drop-down includes “Looking for music” as an option. Maybe Microsoft is trying to compete with Twitter after all?

Third possibility: it is a prototype, a mash-up example to promote Microsoft’s Live services, on which it depends? In that respect, it is somewhat interesting. Yet the application looks polished, and has a fully-fledged beta program; it looks like this is something Microsoft cares about and wants to promote.

There’s a blog post from the team which aims to clarify Vine’s positioning:

Microsoft Vine is not just another Social Network site or tool. It provides a way to keep track of places you care about, your friends and family and ask for and receive help. We aren’t going to compete with these other tools and we sure don’t think of ourselves as Twitter on Steroids.

Sorry, I still don’t understand. It is as if your mobile provider offered you a second phone, specially tailored for use in emergencies, but which you could use it at other times as well. But you are never going to carry two around, just in case. The provider should add the emergency features to all its phones.

So why doesn’t Microsoft just add a couple of features to Live Messenger, instead of messing around with a new client? Further, if Microsoft really wants to help in emergencies, its client should be supremely lightweight and cross-platform, the service should be one any client can easily call on, and it should be doing this in concert with all the main telecom providers, device manufacturers, and social networks. If this is a problem that needs solving, that might yield useful results.

Then again, maybe the disaster stuff is not the real purpose of Vine; maybe that is a kind of emotional marketing to get us to use it.

Personally I am allergic to applications that want to run constantly in the background and occupy a space in the notification area. Vine has to be obviously and immediately useful to warrant it; and right now I’m not getting it.

In a real emergency, I will pick up my mobile, use SMS, turn on the radio, and possibly even consult Twitter – but only because I use Twitter all the time anyway.

microsoft, software

Microsoft’s Outlook 2007 SP2 speed report

The poor performance of Outlook 2007 has driven many users to Google for solutions, and a good proportion arrive at this blog, which is why there are nearly 200 comments to this post.

Microsoft says it has fixed the problems with Office 2007 Service Pack 2 – though this comment disagrees. Personally I’ve not installed SP2 yet, but I did apply a February update which as I understand it has most of the performance fixes, and I’ve found noticeable improvement.

On my 64-bit desktop, with Outlook 2007 set with cached mode turned off (not the default) I’m enjoying excellent performance despite a huge mailbox.

Microsoft has sponsored a benchtest [pdf] that shows (as you would expect) substantial speed gains in SP2, and claims that the number of disk writes the latest Outlook makes is much reduced. There’s also a performance tip buried in there: turn the To-Do bar off if you want best responsiveness.

I’m sceptical about tests like this which often don’t match real-world experience. I wonder if the testers had anti-virus software running, as highly recommended by Microsoft, but which slows down performance a lot particularly where there is intensive disk activity.

Still, it’s encouraging that Microsoft has taken the problem seriously.

Update

I installed SP2 shortly after writing this post. So far, no noticeable impact on Outlook vs the February update.

microsoft, multimedia, software, windows, windows 7

New in Windows 7 RC: Windows XP Mode, Remote Media Streaming

A new feature in Windows 7 has been announced as part of the Release Candidate rollout. Called XP Mode (XPM), it lets users run applications in a virtual instance of Windows XP itself, for excellent compatibility. Although not part of the retail Windows 7, XPM will be a free download or may be installed at no extra cost by PC vendors.

The neat aspect of this is that XP applications don’t have to run within an XP desktop, but can be published to the host system. What this means is that users can start an XP application from the Windows 7 desktop, and only see the application window. This is more user-friendly than having to cope with two operating systems at once.

The main advantage is compatibility. Since this really is XP, pretty much anything that works on XP should run correctly. That said, since the hardware is virtualized there could be issues with some devices, or with applications that require accelerated graphics.

Another aspect is security. For example, if you have some applications that do not work properly with UAC (User Account Control) enabled, you can run them in XP Mode rather than compromising the security of the entire system.

It is a clever move from Microsoft, since it will remove most compatibility concerns that could otherwise impede adoption.

Another interesting new feature is Remote Media Streaming:

Windows 7 offers new functionality called Remote Media Streaming that enables you to access your home-based digital media libraries over the Internet from another Windows 7-based computer outside the home. Simply associate two or more computers running Windows 7 with your online ID provider credentials (such as your Windows Live™ email address and password) and allow Internet access to your media.

says the press release. This feature extends to any PC in your home network, so if you have a fast enough connection you need never be parted from your music. Then again, you could just run Spotify. There’s also support for MOV files in Windows Media Player.

There’s a few more detail changes in the UI; I’ll report further when I’ve had a look.

Windows 7 RC will be released to Technet and MSDN subscribers on April 30th, and made generally available on May 5th.

exchange, microsoft, software

What’s new in Exchange 2010 and Hyper-V R2

Mark Wilson’s blog has the best summary I’ve seen on what’s coming in Exchange 2010 and what’s new in Hyper-V R2.

The big thing in Hyper-V R2 is live migration. The big thing in Exchange 2010 is, well:

For me, it seems that Exchange 2010 is not a major upgrade – just as 2003 was an incremental change built on 2000, 2010 builds on 2007 but, nevertheless, the improvements are significant.

says Wilson. Microsoft’s product releases (irrespective of whether the main version number is incremented) can often be categorized as either a major release, or fine-tuning, and it seems that Exchange 2010 is in the latter category. Not a bad thing, given that there was a lot for admins to learn in Exchange 2007. Still, there is a lot in Exchange 2010 if you are excited about compliance, auditing and rights management, as well as some interesting new storage options:

In what will be a massive shift for many organisations, Microsoft is encouraging Exchange 2010 customers to store mailbox data on inexpensive local disks and to replicate databases between servers rather than using SAN-based replication.

There’s also no sign yet of Exchange moving to SQL Server rather than its own Blue JET Extensible Storage Engine. Confused about Red JET, Blue JET and Exchange? Roger Jennings wrote an extensive discussion of the matter.

And what of the VSS plug-in that enables Exchange-aware backup without purchasing a 3rd party solution? Promised in June 2008, still not delivered. I will be interested to see if it arrives with Exchange 2010, expected towards the end of this year. It’s no longer an issue for me personally; I’m using the old NTBackup copied from 64-bit Windows Server 2003 and it seems to work fine for this purpose. The reason Microsoft does not care about this is that most users are either enterprises, which are meant to use Data Protection Manager, or small businesses with Small Business Server, that has its own backup solution. That does not excuse broken promises.

microsoft, software

Microsoft’s hefty Outlook 2007 patch – a performance fix at last?

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I’ve just come across Microsoft’s February 2009 cumulative update for Outlook 2007, thanks to a comment on this blog. This is apparently a pre-release of what is coming in Office 2007 SP2, promised for release between February and April 2009 – yes, that’s round about now.

As for Outlook, if you are keen to get the fixes immediately there are three documents to read. This one describes the update, and you should settle down for a long read. The bit people will likely care about most is this:

Performance and responsiveness are key concerns for all our customers. That is why we made the large performance tuning and optimization changes that are included in Office suite Service Pack 2 (SP2).
Outlook 2007 SP2 delivers performance improvements in four major areas:

  • General Responsiveness
    SP2 reduces I/O disk usage and UI response time.
  • Startup
    SP2 removes long operations from initial startup.
  • Shutdown
    SP2 makes Outlook exit predictably despite pending activities.
  • Folder/View Switch
    SP2 improves view rendering and folder switching.

In other words, the patch promises to fix that annoying “The data file … was not closed properly.” message as well as speeding performance.

In case you are not aware of how much these problems have troubled users, look no further than this blog. This post on Outlook slowness, from November 2006 gets thousands of views every month and has 190 comments; this follow-up from February 2007 is equally popular and has 144 comments. 

So how do you get the patch today? It is an unsupported hotfix, which means you have to request an email link from one of two pages. Here I must admit to being confused. I’ve carefully read the paragraph on update information and it still makes no sense to me. It says that to download the update you need this hotfix (961752); but adds that:

For full Outlook functionality, you can install the Cumulative Update package that is associated with the following Microsoft Knowledge Base article: 967688

You might think then that the first hotfix is included in the second; but curiously the second supposedly cumulative update is much smaller than the first. Both hotfixes are dated February 24th 2009. I took a cautious approach and applied them both, in KB order, and it seemed to work. Alternatively, wait for the complete SP2.

When you run Outlook after applying the patch you get this dialog:

Apparently this is the reason:

Immediately after you install the SP2 update, the first startup of Outlook will not be fast because Outlook must update internal PST data structures that are used in our optimizations. This is a one-time cost, however, and it affects just the initial startup. As soon as the data structures are updated, Outlook can then benefit from the improvements.

Is Outlook 2007 really fixed? We’ll see; but I’m hopeful there will be real improvement. Reading the knowledgebase article, it sounds like Microsoft took the problem seriously. There are hundreds of other bug fixes too, though I guess some of these have been fixed for a while – this is a cumulative update after all.

Vista’s well-documented problems at launch combined with the desperately slow Outlook 2007 was a one-two punch that must have cost Microsoft millions of dollars, and early adopters suffered significantly in terms of lost productivity. Vista is not so bad now; if Outlook is fixed too then all that remains is to hope that Microsoft never again shows such low regard for its customers.