Category Archives: microsoft

apple, iphone, microsoft, mobile, nokia, qt, software development

Is Apple iPhone now unstoppable in the mobile platform wars?

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I’ve been reflecting on a chat I had with a mobile application developer at Qt Developer Days last week. He thinks that Apple has all-but won in the battle to dominate the SmartPhone platform.

His reasoning is based on a couple of things. The first is that Apple is easily outpacing others in application availability and number of app installations. I guess there are many ways of counting this, but have a look at these figures. Handango, which has been in this game for over a decade, reported in January that it had over 140,000 apps and 100 million all-time downloads across a number of SmartPhone platforms. Apple reported this month that it has 85,000 apps and 2 billion downloads.

His second point is that Apple is one of the few companies to understand that users like consistency better than choice. “If I pick up an iPhone, my fingers know what to do,” he told me. This makes users reluctant to switch, except to another iPhone. By contrast, Nokia has a zillion different devices supposedly tailored for the needs of different customer segments, but as a result there is no sense of a consistent platform and users can easily switch away. Windows Mobile has the same problem but with multiple vendors as well as frequent design changes from each vendor.

These are points well made. If the much-rumoured Apple tablet appears, we can expect the App Store concept to extend its reach to larger devices as well. No wonder Adobe is so determined not to be left out on this platform, announcing a compiler to convert Flash applications to native iPhone code, as well as stepping up its campaign for Flash in the iPhone browser.

That said, I can think of counter-arguments. One is that iPhone isn’t yet, as far as I know, strong for corporate development. Windows Mobile has some advantages here, for Microsoft platform companies, while Java (not available on iPhone so far) is also appealing to corporate developers.

Another is that Google Android will give strong competition and take advantage of Apple’s weakness, its reluctance to abandon premium pricing.

Third, the consistency argument only goes so far. If you look at today’s iPod touch, for example, compared to the first iPods, there are huge differences. Users will in fact switch if there is convincing value in what is new.

Fourth, the more iPhone grows in importance, the more discontent over the closed nature of its platform will grow.

It is still early days for SmartPhones as a development platform; and while it is fun to speculate, things may look very different in a couple of years.

Still, let’s acknowledge that right now it is advantage Apple.

See also: What’s your choice in the mobile battleground?

and this great rant from a frustrated Symbian/Nokia developer:

Calling all Nokia & Symbian geniuses: Am I wrong?

microsoft, mobile

Microsoft says it will recover Sidekick data – but we still need to know more

Hopeful news at last for customers of T-Mobile Sidekick, who were told that their cloud-stored data had been lost. Roz Ho, Coporate Vice President of Premium Mobile Experiences – how hollow that sounds right now – says:

We are pleased to report that we have recovered most, if not all, customer data for those  Sidekick customers whose data was affected by the recent outage.  We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

That’s the best outcome from a bad situation, though even considered as an extended outage it is unacceptable service, but leaves many questions unanswered. Microsoft still has not really told us how the problem occurred. Ho says:

We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way.

Sure; I think we all know that there was a “system failure that created data loss.” However, we all also suspect that there was a human failure that caused normally failsafe systems to fall over.

I read in the LA Times:

Microsoft is now emphasizing that the data loss, and the problems that led to it, were limited to a segment of the company’s network that is separate from its core cloud infrastructure. 

“The Danger Service platform, which experienced the outage, is a standalone service operating on non-Microsoft technologies, and is not related to Microsoft’s cloud services platform or Windows Live," Microsoft spokesperson Tonya Klause wrote in an e-mail.

Sorry, that is not good enough. Danger has been part of Microsoft for long enough that customers cannot reasonably be expected to distinguish it from other services run by the company. The technology is uses is an internal matter.

This AppleInsider article about the Microsoft’s mobile strategy and the Danger debacle is devastating, if true. The writer claims to have “engineers familiar with Microsoft’s internal operations who spoke with us,” one of whom said, “no one really grasps how dysfunctional Microsoft has become.” It paints a picture of a mobile device and OS strategy in disarray, a failed acquisition of a company with a promising product and service, and incompetence in handling the Danger service.

All this is rumour and maybe these sources are just disgruntled employees or ex-employees with grudges to settle. In the absence of facts though, rumours will fly. Currently we have just one fact: a catastrophic system failure for Sidekick customers.

Tell us more, or we will assume the worst.

Update

Another version of the story via Mary Jo Foley, who quotes “one of my Microsoft sources”:

(T)he data loss issue was caused by a hardware update on the existing Danger service that had NOT been ported over to a Microsoft platform and the issue was NOT part of a transition to an MS back end. It was an Oracle dB and Sun SAN solution that got a bad firmware update and the backup failed.

though she adds:

I’ve also heard that foul play has not been ruled out because the failure was so catastrophic and seemingly deliberate.

cloud computing, google, internet, microsoft

Rentokil Initial adopting Google Apps – largest deployment yet, apparently

Following a successful 100-day trial with 800 users, Rentokil Initial is deploying Google Apps Premier Edition globally to “up to 35,000 colleagues” by the end of 2010, in what the press release says is the:

Largest deployment of Google Apps™ Premier Edition to replace multiple email systems with a standard global email solution … The new platform will provide a single web-based communication and collaboration suite to replace the Group’s existing 180 email domains and 40 mail systems across its six operating divisions.

Note that the focus is on email, though the release also talks about “communication and collaboration”, including Google chat and video and shared calendars.

Rentokil is keen on the translation service which Google offers:

…the frustrations of not having access to a single company-wide email address database will disappear and the translation difficulties faced by those colleagues wanting to collaborate with others around the world will be lessened

says CIO Bryan Kinsella.

There is no mention of word processing, spreadsheets or presentation graphics in the release, suggesting that a wholesale move to Google for documents is not currently envisaged. That said, I suspect that once an organization signs up for email and collaboration services, they will end up using other parts of the platform as well.

Google’s progress in the Enterprise is interesting to watch. If it successful, it will have a profound impact on the IT industry, and there will be less work for all those support organizations that spend their time keeping Microsoft systems up and running.

cloud computing, internet, microsoft

When the unthinkable happens: Microsoft/Danger loses customer data

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Danger is a company acquired by Microsoft in April 2008, which provides synchronization and online data storage for mobile devices, the best-known being the T-Mobile Sidekick.  Here’s the Danger promise:

Data is always synchronized and backed up
Danger-powered devices are always connected to the Danger service. All user data is automatically and securely backed up over-the-air, and emails, photos, and organzier data are automatically synchronized with a Web-based application. All changes that are made on the device are instantly and automatically reflected on the user’s computer, and vice versa.

That dream is in tatters thanks to a currently unspecified server failure. Problems started over a week ago, culminating in this devastating “status update”:

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger … we recognize the magnitude of this inconvenience.

The word “inconvenience” does not express what some users are experiencing. Here’s an example:

I too have lost business contacts (over 200), family and friends mailing, email address & phone #. Good luck now with holiday cards.  Without my calendar, I now have no clue when all my upcoming appts are.  In addition, I have lost passwords, account codes and my gym workout routine.  I was unable to do my side jobs over the past two weekends without these codes.  To recover the information will take hours of my time worth way more than the month of service credit in addition to the money I have already lost not being able to work.

The entire reason I chose to stay with the sidekick and renew with t-mobile was because of the piece of mind knowing that my data information was backed up to an online system. 

So what next? People are drawing a variety of conclusions, the most obvious being either that the cloud can never be trusted, and/or that Microsoft can never be trusted. Of course there is no such thing as total data (or any other kind of) security, but risks can be minimized, and in the absence of nuclear war, earthquake or volcanic eruption this looks inexcusable – but bad things happen.

The company is promising an update tomorrow (October 12th). Personally I doubt that the data is really irrecoverable, knowing a little about what data forensics can achieve, but it may be economically irrecoverable. Still, the best thing Microsoft could do would be to announce that it can get the data back after all. Failing that, we need to understand as much as possible about what went wrong so that we can make our own judgment about what to conclude.

Presuming that the data does not reappear, this is going to get messy. What happens when the marketing information says one thing, but the small print says another (as is often the case)? One user found this in his contract:

The services and devices are provided on an “as-is” and “with all faults” basis and without warranties of any kind

which may well be typical. Then again, what about T-Mobile’s relationship with Microsoft?

Finally, while I accept that data may be safer in a cloud service provider’s data centre than on my cheap local hard drives, it is also obvious that cloud + local backup is even safer. Apparently this is one thing that Danger made somewhat difficult, and I’ve known this to be true of other cloud-based services.

Update: rumour has it that this was a failed SAN (Storage Area Network) upgrade without a backup. Further rumours of the poor state of Danger (and Windows Mobile) within Microsoft are in this RoughlyDrafted article.

.net, adobe, cloud computing, facebook, flash, javascript, microsoft, open source, ruby, software development, twitter, visual studio, web authoring

Future of Web Apps cheers the independent Web

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The Future of Web Applications conference in London is always a thought-provoking event, thanks to its diversity, independence and character. That said, it is a frustrating creature at times. The frustration on day 1 was the barely functional wi-fi, which ruined a promising interactive application called HelloApp, built with ASP.NET MVC. HelloApp would have told us who we were sitting next to, what their interests were, their twitter ID and so on. Microsoft must be disappointed since the developers, some of them more used to technologies like PHP and Ruby, said how impressed they were with the framework and Visual Studio. The poor connectivity was a shame, and a bad slip-up for a web application conference. Even the speakers had to work mostly offline – cloud devotees beware.

Ryan Carson at the Future of Web Apps London, 2009

FOWA has been at London Excel recently, but this event was back to its earlier venue of Kensington Town Hall, more crowded but a better atmosphere and easier to get to. I suspect a little downsizing, but much prefer it. Organizer Ryan Carson has his heart set on enabling start-ups, proffering business advice and uniting developers, designers and money folk, though many attendees are not in the start-up category at all. When revealing the results of a survey showing that many web app hopefuls had less then 1000 site visitors a month he shook his head despairingly “you’re never gonna build a business on that kind of traffic”.

Carson has excellent contacts and the day kicked off with Digg’s Kevin Rose on how to get those visitor numbers up – he should know if anyone does. Rose exceeded my expectations with tips on massaging your visitor egos, avoiding analysis paralysis, hanging round event parties to meet influencers even when you can’t afford to attend the event, and even how to hack the press.

After that the day was disappointingly low-key, at least until midday. Then we got Francisco Tolmasky from 280 North and it all changed. Tolmasky’s line is that we should use pure web technology but with the richness of desktop applications, and to enable this he’s put forward cappuccino, a JavaScript framework inspired by Apple’s Objective C and Cocoa – Cappuccino uses Objective-J. This now has a visual development tool (web-based of course) called Atlas, and in Tolmasky’s demo it looked superb. See here for more details.

The surprising twist is that after developers told Tolmasky that they (or their companies) were not willing to trust code to the web, 280 North came up with a desktop version of Atlas with the added ability to create desktop applications as well. I am not clear about all the runtime details, though it no doubt involves webkit, but Tolmasky’s differentiator versus alternatives like Java or Adobe AIR is that Atlas uses only web APIs.

We heard a lot at FOWA about social media, how to use it for marketing, and how to integrate it into applications. Cat Lee from Facebook gave us a breathless presentation on how simple it is to hook into Facebook Connect. It was OK but it was a sales pitch, and that never goes down well at FOWA. 

The later afternoon sessions were excellent. Bruce Lawson of Opera gave us an entertaining overview of how HTML 5 would make life easier for developers. There was nothing new here, but nevertheless a revealing moment. He showed some rich media working in HTML 5 and made the comment, jabbing at Adobe Flash and Microsoft Silverlight, that the web was too important to place control in the hands of any one vendor. A loud and spontaneous cheer went up.

This was echoed later when Aza Raskin of Mozilla gave us a browser-centric view of social media, suggesting that the browser could broker our “social graph” by integrating with multiple identity providers. Raskin’s line: social media is too important to be in the hands of any one vendor.

The Guardian’s Chris Thorpe gave a bold presentation about how the Guardian wants to embed itself in the web through its open platform. Like most print media, the Guardian has many challenges around its future business model (disclaimer: I write for the Guardian from time to time); but Thorpe’s presentation shows that his newspaper is coming up with an intelligent response, promoting interaction and building out into the wider web rather than erecting paywalls. Having said that, maybe the Guardian will try other business models too; it is a journey into the unknown.

Overall a day for social media and the open web, and a good antidote to the more vendor-centric conferences at which I often find myself. Next week, for example, it is the Flash-centric Adobe MAX; and having heard very little about Flash at FOWA that will make an interesting contrast.

email, exchange, microsoft, windows

Why Outlook rules copy a message when you asked for it to be moved

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Ever wished computers had a “do what I mean” button?

Here’s a case in point. I use Outlook/Exchange rules to sort email into subfolders. I set up a new rule, and was annoyed to find that while messages were correctly being moved into the selected folder, they were not being deleted from the source folder. In other words, I’d asked for move but I was getting copy.

Bug in Outlook/Exchange rules? I don’t entirely trust them; but on this occasion it was my fault. The problem: these messages also matched another rule, which moved them to a different subfolder – the one, in fact, that I was treating as the “source folder”. When confronted with two rules that both move a message, Exchange makes a copy. Whether that is the right behaviour is arguable, but it is not a bug.

Here’s the solution. In the Actions for the rule, also check the option to “Stop processing more rules”.

Problem solved.

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microsoft, security, software, windows, windows 7

Hands On with Microsoft Security Essentials – terrible name, but product looks good

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Microsoft has released its free Security Essentials software, antivirus and antispyware protection aimed at home users. It runs on XP 32-bit, or Vista or Windows 7 32-bit or 64-bit, the only technical restriction being that Windows must validate as “genuine”.  Businesses are meant to use Forefront Client Security, though “home-based small businesses” are specifically permitted in the license agreement. I installed it on my Windows 7 64-bit desktop PC.

Installation was smooth, guided by a simple wizard with a castle logo:

The trickiest moment comes when the installer recommends that you “remove other antivirus and antispyware programs”:

I am glad that Microsoft is confronting this issue, since running multiple antivirus applications is terrible for performance. It does make the point that this free software will not be good for competitors at this end of the market. The other issue is that removing other security software will probably mean a reboot as well as passing one or more dialogs pleading with you to reconsider. Do this before running the installer.

Once done, Security Essentials – a terrible, unmemorable, tongue-twisting name – announces that your computer is at risk while it goes off and downloads updates:

When the update completes, it does a quick scan, which took around 30 minutes on my machine. I let this complete – nothing was found – and then had a poke around the tabs and settings.

The user interface is nicely designed and there isn’t much to see. Be default Security Essentials will scan your PC once a week on Sunday night. You can specify quick or full scans. The software also monitors all file activity looking for malware. I get the impression that Microsoft has tried to make Security Essentials as unobtrusive as possible, which is most welcome.

One thing that did annoy me is the settings for recommended actions:

In patronising style, Microsoft offers “Recommended action” as the default when malware is detected, but does not tell you what that action is. It is explained here – for severe or high alerts, it attempts to remove the malware, while for medium or low alerts it quarantines it. However, it does seem to ask first, which is important in the case of false positives.

I couldn’t find any way of setting the frequency of updates, which surprised me.

I gave Security Essentials an easy test by downloading eicar, a harmless file which for testing antivirus software. Security Essentials sprang into life:

I clicked Show details and got another red dialog offering to perform the recommended action, which was Remove. Another click, and it claimed to have done it, with the dialog turning a reassuring shade of green.

Is it any good? That’s a tough one. I don’t have high expectations of any security software based on scanning for known malware. Such software tends to fail when new viruses appear, as they do constantly. Another problem is that the bad guys can run the same security software as you, and design their malware to avoid its effects. In general, it is obvious that antivirus software has failed to prevent the spread of malware. I rate other things as more important, such as keeping systems up-to-date with patches and observing best practice concerning what you allow to execute. Unfortunately clever social engineering can often defeat good intentions.

Still, if you consider antivirus software a necessary evil, this one impresses by being nicely designed and mostly staying out of the way. If you are looking for the highest detection rates, you will have to wait for statistical analyses to be done. I am sure the commercial security companies will be quick to report on failures.

Personally I’m delighted that users can now get the Windows security center (Action Center in Windows 7) to stop bugging them without installing third-party software. Another advantage is that the software won’t stop updating when the user fails to subscribe or renew. Microsoft has plenty of incentive to get this one right, and to deliver something at least as good as the competition without slugging performance or annoying the user with advertisements and/or  constant exhortations to upgrade. I think it is worth a try.

.net, microsoft, open source, silverlight, software development, Uncategorized

Microsoft, Moonlight and open source

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I was surprised by the announcement that Silverlight is being ported to Intel’s Moblin Linux, which I’ve already reported both here and on The Register. It feels like a u-turn from Microsoft, which had previously stated that while it would build Silverlight for both Windows and Mac, Linux support was to be done by Novell. This is from the 2007 press release:

Microsoft will work with Novell Inc. to deliver Silverlight support for Linux, called Moonlight, and based on the project started on mono-project.com … Microsoft is committed to ensuring that organizations have the best tools and resources to begin building Silverlight-based solutions with the broadest possible reach. The decision to work with Novell to offer Silverlight support for the Linux platform is in direct response to customer feedback, and both companies are optimistic about the impact this extended partnership will have in the industry.

Now, given that Microsoft has long expressed an intention to bring Silverlight to mobile devices, and that many mobile devices run some variety of Linux, you can argue that the Moblin announcement is merely in line with that strategy. This is what Brian Goldfarb told me – that the Intel deal is in the “mobile device” category, and therefore distinct from the work with Mono.

That said, if you look at the specs for something like Dell’s Mini 10v with Moblin – 1.6Ghz Atom CPU, 160GB hard drive, 1GB RAM, 10.1" 1024×600 display – it really has more in common with a traditional laptop than with, say, a mobile phone. Further, I’m getting the impression that this will be a full Silverlight 3.0 implementation, not a cut-down version like Flash Lite, complete with the Silverlight version of the .NET Framework.

If Microsoft had announced this kind of deal in the early days of Silverlight, it would have have been encouraging for open source advocates. Even though this Silverlight for Moblin is not an open source project, it extends support for a key Microsoft technology to Linux users. Silverlight developers may well prefer that the same code will be running on Moblin as on Windows or Mac, subject to whatever has to be done to make the port work.

Unfortunately at this point the announcement is having an opposite effect, casting doubt on Microsoft’s ability to work with open source partners. The impression is that Mono was a useful means of ticking the Linux box for Silverlight’s launch – though the version which includes .NET is still not complete – but that when it really wants to support a Linux OS, Microsoft is quick to find another route.

It is stating the obvious to say that the open source community is wary of Microsoft. Everything the company does is eyed with suspicion. Microsoft’s official support for Moonlight, along with great work from people like John Lam who works on IronRuby, was beginning to soften some of that hostility. Miguel de Icaza, leader of the Mono project, has been a great bridgebuilder between Microsoft and the open source community – so much so, that Richard Stallman recently called him “basically a traitor to the free software community”. Stallman has done his cause no credit with this remark. “I think we officially hit a new low here”, says OS news.

A terrible moment then for Microsoft to snub Moonlight by doing its own thing with Intel for Silverlight on Linux. What was even more striking is that the company seemingly had no idea of the impact of its announcement, and that it might be a sensitive matter, and apparently did nothing to prepare the Mono team in advance for the obvious questions that would be asked.

What is more important – that Silverlight works smoothly on Moblin, or Microsoft’s relationship with the open source community?

.net, microsoft, mono, silverlight, software development, web authoring

Microsoft brings Silverlight – not Mono – to Linux via Intel

Yesterday I speculated about what was meant by the inclusion of Silverlight among supported runtimes for Intel’s Moblin Linux, which is being used on netbooks using the Atom processor. I had assumed it was some new development of Moonlight, Mono’s Silverlight implementation, but apparently this is not the case. Here’s what Microsoft’s Brian Goldfarb, director of the Developer Platform Group at Microsoft, said:

Microsoft and Intel announced today that the two companies have agreed to work together to bring support for Silverlight 3 to Intel’s Atom-based Mobile Internet Devices (MID). These Atom-based devices run on Windows and Moblin, an open source, Linux-based operating system targeted at Atom-based devices. In order to help bring Silverlight content to these devices, Microsoft has provided Intel with Silverlight source code and test suites, and Intel will provide Microsoft with an optimized version of Silverlight for Moblin devices that Microsoft can then redistribute to OEMs.

There are a couple of curious aspects to this. One is why Microsoft would not simply feed optimisations into the Moonlight project, which would benefit Silverlight/Moonlight on all Linux systems. Goldfarb did add:

The Silverlight for Moblin announcement is independent from Microsoft’s work with Novell on Moonlight. The Intel/Moblin effort is specifically about building great out-of-box experiences for consumers on Atom-based devices. Microsoft’s efforts with Novell remain critical as they build an open-source, compatible, and broadly available Silverlight solution for Linux.

Another is whether Intel/Microsoft are devising some way for Silverlight to run as a desktop application, rather than just as a browser plug-in. I’m hopping to clarify these points soon.

Intel has a press release here.

adobe, intel, java, linux, microsoft, silverlight, windows

Intel gets into the App Store game – but where does Silverlight fit in?

Intel has announced its Atom Developer Program including a new app store. The idea is to encourage a flow of applications that are well suited to netbooks, rather than general desktop applications that tend to get pressed into service because they are there, but may not be well suited to the smaller screen and more limited resources typical of netbooks versus full laptops. No doubt Intel has its eye on Apple’s successful iPhone App Store, which enhances sales of the hardware as well as providing a ready-made sales channel for independent software vendors, and wants to do the same for netbooks.

In order to participate as a developer, you have to sign up for the program, which will cost $99 annually though currently it is free. An interesting twist is that the developer program is a component market as well as an application market. Write a cool component, and you can get paid whenever any application that uses your component is sold. Intel handles all the business details, for a cut of course.

Intel is supporting two operating systems, Windows and Moblin, Intel’s Linux distribution. Your applications must be one of the following:

  • Native Windows (I am not sure whether .NET is allowed)
  • Native Moblin
  • Java
  • Adobe AIR

A puzzle is that Intel’s press release makes several references to Silverlight as a cross-platform runtime; yet although there is a Linux version of Silverlight, called Moonlight, there isn’t any exact equivalent to AIR for desktop Silverlight and I am not clear how Silverlight fits in any of the categories above. I may be reading too much into this; but perhaps all will be explained when Silverlight 4 is unveiled at PDC in November? Here’s what the press release says:

“Using Silverlight’s cross-device, cross-browser, cross-platform technology, developers will be able to write applications once and have them run on Windows and Moblin devices – expanding the reach of Silverlight applications to more consumers, regardless of whether the device they’re using is a PC, TV or phone,” said Ian Ellison Taylor, general manager, Microsoft Client Platforms and Tools.

Note that despite the above quote, Moonlight 2.0 is still in beta, and no current phones include the Silverlight runtime.

Apps must be delivered in one of the following forms:

  • .msi (for Windows*)
  • .jar (for Java*)
  • .air (for Adobe® AIR*)
  • .deb (for Debian Mobilin/Linux)
  • .rpm (for RedHat* Linux)

All applications in the store are subject to Intel’s approval (called validation):

The validation process checks your code for suitability for the Developer Program, licensing and legal issues, and some basic functionality.

Here’s the checklist. Note this requirement:

Runtimes and technologies the application can support can only be any of the following: Moblin* Native, Windows* Native, Adobe AIR*, Java FX *, and Microsoft* Silverlight*.

Hmm, Silverlight again.

Intel gets 30% of your revenue. You can also market components and if your application uses a paid-for component a share of the revenue will be paid to the component vendor. Free applications and components are also permitted.

I really like the checklist – I wish all desktop applications conformed to some of the requirements. Like this one:

The application will completely uninstall when desired, and leave no garbage files behind.

are great to read.

You can sign up here, though the SDK is not yet available.

One curious facet of the program is that although it is specifically for the Atom, in most cases your application will likely run fine on other processors. I am not sure if Intel will do anything to ensure that only Atom-powered computers use the store.

In May I posted that we should get ready for more app stores. This is really coming to pass now, with Adobe’s offering which I mentioned yesterday, Nokia’s Ovi, as well as others for Android, Palm Pre and so on.