Category Archives: microsoft

apple, linux, microsoft, software, ubuntu, vista, windows

How long should it take to set up a laptop?

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So you need a new laptop. Ignoring those irritating voices that say you should go Apple, you select a value-for-money offering from one of the big names like Toshiba or HP, hit the buy button at Ebuyer or the like, and a day or so later a van is at the door and you have your shiny new laptop. You slit the tape, pull the thing out of the box, plug it in and turn it on. How long should it take before you are happily typing away in Word or enjoying a DVD?

The answer I guess is as short a time as possible. In principle, I don’t see why it should take more than 5 or 10 minutes. The manufacturer has pre-installed the operating system and can ensure that all the right drivers are in place.

Here’s what actually happened when I did this for a friend yesterday. Toshiba Satellite Pro A200 with Vista Business. Not a bad machine, great value. We also had a key to activate Office 2007, which came pre-installed as part of Microsoft’s Office Ready scheme.

I started mid-morning. Turned on. It takes ages before it lets you in. I lost count of the reboots. There is some sort of partitioning dance, then when Vista itself starts up it goes through an optimisation process, then various Toshiba and third-party utilities install themselves, sometimes requiring a reboot. I broke for lunch.

After lunch I connected to the Internet. Vista immediately set about downloading updates. Needed reboots, naturally. Then I ran the Office Activation Wizard. Microsoft’s Office-Ready program is great marketing, but fairly annoying, because typically you don’t want to purchase all of it. In our case we had purchased Office Small Business, but not Access. In consequence, you end up with an installation that is partially a trial version, even though you have paid. I’ve heard of this scenario actually preventing a machine from passing “Genuine Office Validation” when trying to download updates from Microsoft. Not a good way to treat customers. The solution is to uninstall the bits of Office you are not actually buying.

At this point I could have declared “job done”, but I knew that it wasn’t. I applied Vista SP1, which takes ages. I applied Office 2007 SP1, which is fairly quick. I removed a few things that I knew would not be needed, like Outlook’s Business Contact Manager.

I uninstalled Toshiba’s ConfigFree utility. This is a thing that is meant to “simplify” managing wireless (and wired) networks. It hijacks Vista’s perfectly good built-in wireless configuration utility. Now, it is possible that ConfigFree genuinely offers some added value, but even if it does this kind of thing is still a nuisance. First, because people like myself know how the Windows version works, and are disinclined to learn the foibles of an unnecessary replacement. Second, because the official item will be maintained and updated through Windows update, rather than at the whim of Toshiba (or whomever).

If you are really unlucky, the supplier of your wireless card, or wireless router, or your ISP, will persuade you to install yet more network configuration software. Once two or three of these guys are fighting to manage and diagnose your wireless connection, you have little chance of connecting successfully to anything.

There there is anti-virus to think about. Personally I reckon the practice of installing trial versions of Norton’s anti-virus suite (or similar) is a disgrace. It makes for a lousy user experience because the first thing you see after enduring setup is a nag screen assuring you that your new computer is insecure. It is a disgrace because if you accept the trial but don’t pay up, you end up with an out-of-date anti-virus utility, which leaves you vulnerable. Let’s not forget that basic anti-virus software is available for free from AVG and a few others – if Toshiba really cared about the security of its customers, it would pre-install that. I have zero confidence in anti-virus software anyway, but this is not the place.

Result overall: three to four hours spent on something that should take a few minutes.

I have a good understanding of the commercial, technical and political reasons for these hassles, and I don’t regard Toshiba as the worst offender. Nevertheless, Microsoft and its partners have failed to tackle the problem effectively, and this is a factor behind Apple’s resurgence. Frankly, Ubuntu and other Linux distros are more fun to install, though with Linux you inevitably end up Googling to solve one or more strange issues so overall it is no better for the non-technical user.

Recently I’ve been working with Windows Server 2008, which is a delight by comparison. The concept is simple: pre-install the bare bones, and make all the features optional. So Microsoft can do it. Why can’t consumer Windows work the same way? Install a clean, fast, basic version of Windows, and then let the user decide what else they require?

microsoft, open source, software, software development

Microsoft moves to protect its Office business in format war

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Here’s a key snippet from yesterday’s interoperability announcement:

We’re also designing new APIs for Microsoft Word, Excel and PowerPoint applications that will enable developers to plug in additional document formats and allow users to select those formats as their default for saving documents.

Translation: if OOXML fails to get ISO standardisation, and/or if the rival ODF catches on or is mandated by institutions, then Microsoft wants you to keep using Office.

Product Manager Gray Knowlton has a little more detail here.

I’m not clear how extensive these changes are. Presumably it amounts to more than just tweaking the open and save dialogs to enable different defaults. Office applications already let you select from a range of different formats.

A few further comments. First, I’d like to see OOXML standardized. Aggressive IBM-sponsored lobbying has not convinced me this is a bad idea. And yes, I’ve pored over the spec and even done a little development with OOXML. Standardization tends to improve documentation and helps to protect developers from arbitrary changes.

It is interesting to see someone like Patrick Durusau, Chair of incits, coming out in favour of  OOXML standardization [PDF]:

I have seen some attacks on OpenXML saying it is not an “open” standard. I am quite puzzled by those attacks and think that OpenXML makes the case for open development of standards.

Understand that as the Project Editor for ISO/IEC 26300 and the OpenDocument Format TC editor in OASIS, I carry no brief for OpenXML. However, a well defined and publicly controlled OpenXML would be a great benefit for future work on the OpenDocument Format standard so I have no reason to wish it ill.

That does not mean Microsoft has done everything right. Microsoft’s Jean Paoli, now an evangelist for standardization, told me three years ago that OOXML was not suitable to be managed by a standards body. Why the change of heart? Simply, the threat of losing market share to a rival that was standardized. Microsoft had years of unchallenged Office supremacy in which it could have opened up its formats; but did nothing until its profits were threatened.

This should tell us something about the benefits of competition.

Despite Microsoft’s efforts, gains in ODF market acceptance will damage Microsoft Office. It will take more than a few API changes to make Microsoft Office as good an ODF editor as Open Office, which has a family relationship with the rival formats.

Standardization is only a small piece of this puzzle. On the Microsoft side, Office is a decent product with massive market dominance. On the ODF side, Open Office is also a decent product and is free and open source. The fight will still be on, no matter how the standards thing plays out.

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apple, google, ibm, microsoft, open source, oracle, Sun

Sun’s Jonathan Schwartz makes the case for free and open source software

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I interviewed Sun CEO Jonathan Schwartz last week, and wrote it up for Guardian Technology. By the way, the picture is much better in the print edition.

Sun is gambling on open source – not only open source, but free software. This is possibly easier for Sun that it would be for, say, Microsoft or Oracle, because Sun, like Apple, is a hardware company. You can therefore think of the software as an overhead for selling the hardware. It is not without risk though – most of the software (including its Solaris operating system) runs on commodity x86 hardware as well as on Sun’s SPARC processors.

Not everything we discussed made it into the Guardian piece. I put it to Schwartz that Sun has historically done a poor job of monetizing the software it gives away. For example, it made Java the most popular programming language in the world, with huge enterprise adoption, yet until recently the company was posting losses. I then asked whether he considered that the fundamental open source model – give away the software, make money on support and services – was the future for the whole industry, rather than just for Sun and a few others?

I think first of all our strategy is to build the broadest global communities we can, and then from those communities to identify the opportunities to make money by building datacenters and by building the technologies that go into those datacenters. Software, systems, services, and microelectronics. So right now, in responding to the question is that the future of the industry, right now if you’d like a free Microsoft-office compatible Office suite, you could go to OpenOffice.org, download it, as roughly 100 million people have done in the past couple of years, and you’d have to pay nothing. Or, you could go to your local retailer and pay for the latest proprietary office suite. So if you were a betting man, and you looked at 3.3 billion people online today, where do you think the majority of them will acquire their office productivity suites? They’ll probably acquire the free ones, by definition those will be the most popular.

Now the same thing would apply to search. If you wanted to be in the search business can you imagine trying to run a search portal today, charging customers 50 cents per search? You’d probably have no takers. So, if you want to be the broadest supplier of volume technology into the marketplace, the only acceptable price tag is free.

We are in fact interested in pursuing the broadest global developer community possible, for whom the only acceptable price is free. So I think, if you’re going to try to compete against our virtualization products, our office productivity products, our network infrastructure products, you have to come to the table with a free product. Absent a free product, you won’t even be considered by the majority of the marketplace. So right now I believe we stand alone in having evolved our business model to actually monetize that community. That’s exactly what we’re doing, every day. So when people ask, when will you monetize those free software downloads, again, we had 7% operating margin last quarter. It’s not going to be a single line item, it’s going to be the whole company’s market opportunity expanding. So I feel very comfortable that this is not only the direction for Sun, and it’s a great direction, it’s the direction for the industry. The move towards free software is unstoppable. Not simply in your home, but at your workplace.

Note that it helps to consider this in a global context, not just the traditional highly developed locations like Europe or the USA.

Is he right? The world’s biggest and most profitable tech companies are not built on open source. IBM, Microsoft, Apple, Oracle, Google, for example. All these companies flirt with open source, even make real and meaningful contributions, but they keep their prize jewels proprietary.

Bottom line: Schwartz may well be right, but he’s not right yet. Still, follow the trend. Free software continues to improve; the proprietary vendors are giving away more of their stuff; the cloud is growing in importance relative to the desktop; and tough economic times are likely in tech’s most profitable markets. I doubt Sun will be the only company to change its business model.

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microsoft, software, windows

Contemplating an in-place upgrade to Server 2008? Read this first

Microsoft evangelist Neil Hutson has a detailed post describing what happens when you upgrade to Windows Server 2008. As with Vista, the new upgrade procedure is actually a clean install into which your old stuff gets copied afterwards:

Instead of just installing new versions of binaries over those of an existing computer, the new operating system is installed side-by-side with the older operating system. Then the data and settings are migrated from the older version to the newer version, and then the source is deleted. While this is architecturally more correct and certainly build a clean OS install, this does cause some obvious complications that you should be aware of.  Secondly in Windows Server 2008 the upgrade process is destructive to the pre-existing operating system state.

My instant reaction: there’s enough that go wrong, that a true clean install looks a great deal more attractive.

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.net, microsoft, software development, windows

Microsoft promises WPF DataGrid, big performance improvement for .NET clients

Microsoft’s Scott Guthrie posts about coming service updates to client-side .NET (Windows Forms and Windows Presentation Foundation). He says we can expect:

  • A new, quicker and more efficient setup framework
  • 25%-40% faster start-up for applications using .NET 2.0 and higher, and smaller runtime footprint
  • More hardware acceleration in WPF, plus better video performance and data-handling improvements
  • A DataGrid, Ribbon, and Calendar/DatePicker for WPF
  • Improved WPF designer for Visual Studio 2008

These address common real-world complaints. I’m sceptical; when version 1.0 of the .NET Framework came out, Microsoft said it was working to reduce the runtime memory footprint for Windows Forms applications, but it never happened. Let’s hope this time it will be different.

internet, microsoft, mono, open source, web authoring

Mono at Mix08

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Back in 2003, I blogged about how Miguel de Icaza could not get his proposed Birds of a Feather session approved at Microsoft’s Professional Developers Conference.

There’s always been ambivalence at Microsoft about Mono. Extending the value of .NET – good. Making it possible to ditch Windows – bad. Mono events at Microsoft conferences have tended to be off-site affairs in nearby hotels.

Viewing the sessions for Mix08, it’s clear that Mono has been pretty much welcomed into the fold. The catalyst for change was Moonlight, which solves a problem for Microsoft by enabling Silverlight to run on Linux. Miguel de Icaza is participating in a panel discussion on open technologies (with Andi Gutmans at Zend and Mike Schroepfer from Mozilla), and has his own session on Moonlight, subtitled “Come experience .NET on Linux”.

Don’t expect Microsoft to open source Office any time soon. That said, the company has changed significantly since 2003. Yes, it’s been forced by the market; but it’s a welcome development nonetheless.

If the Yahoo deal goes ahead, open source at Microsoft will get even more interesting.

microsoft, vista, windows

Vista SP1 report

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I’ve installed Vista SP1 on several machines. Takes ages, but otherwise it’s been without incident.

This does not dramatically improve Vista (in my experience); but then again, it wasn’t that bad before. It does seem to speed up Explorer and zip extraction. It tames UAC slightly – some operations that used to require several prompts now only require one. Otherwise, I haven’t noticed much change, though I’m aware that it includes numerous small updates.

What I do find interesting is that Server 2008, which has the same core as Vista SP1, is delightfully smooth in comparison to Vista. Just don’t ever install the Desktop Experience on 2008 – this is a separate feature that is off by default – or whatever it is that makes Vista still somewhat prone to sitting and thinking when you want to get on with your work.

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internet, microsoft, windows

Doing Web 2.0

What ever Web 2.0 is, I reckon Danny Bradbury is doing it:

In fact, I’m finding online applications replacing Microsoft’s products almost entirely. I write my articles in Zoho Writer and mail those to editors straight from the browser, so that I don’t have to worry about synchronising Word docs between machines. I’m managing my article deadlines and my newsletter schedule using Zoho Sheet. I only use Office, quietly grumbling under my breath, for one client which demands that I fiddle about with Word styles to accomodate its content management system.

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microsoft

A Word 2007 annoyance: disappearing vertical scroll bar

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This is odd. A couple of times in the last week Microsoft Word has decided I no longer require a vertical scroll bar. The only way I know to turn it back on is to go into Word options, Advanced, and check the option Show vertical scroll bar.

But how is it getting unchecked? My first assumption was that I must have inadvertently pressed an obscure key combination that toggles the vertical scroll bar, but I can’t find any such shortcut. A bug?

By the way, did you know you can get a complete list of Word commands and shortcuts? Click the Developer ribbon, then Macros, then select Word commands from the Macros in drop-down list. Select the macro ListCommands, then click Run. Word will offer you a document containing either Current Keyboard Settings, or All Commands. The All Commands list is 46 pages long, and contains roughly 2000 commands, none of which hides the vertical scroll bar.

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microsoft, software, windows

Hyper-V in Server 2008 RTM doesn’t like non-US locales

Hyper-V is Microsoft’s whizzy new virtual server manager, which uses new virtualization features in recent Intel and AMD processors to support more efficient virtual machines. Intel’s extensions are called Intel Virtualization Technology (Intel-VT), formerly code-named Vanderpool, while AMD’s extensions are called AMD Virtualization (AMD-V), formerly code-named Pacifica. Here’s what Intel says:

How does Intel Virtualization Technology eliminate the gaps in current virtualization solutions?
Three ways. First, the technology provides a new, higher privilege ring for the VMM. This allows guest OSs and applications to run in the rings they were designed for, while ensuring the VMM has privileged control over platform resources. It eliminates many potential conflicts, simplifies VMM requirements, and improves compatibility with unmodified legacy OSs. Second, handoffs between the VMM and guest OSs are supported in hardware. This reduces the need for complex, compute-intensive software transitions. Third, processor state information is retained for the VMM and for each guest OS in dedicated address spaces. This helps to accelerate transitions and ensure the integrity of the process.

Hyper-V is a good reason to use Server 2008 x64 (it is not supported on x86), but it is not done yet. Microsoft has shipped a beta of Hyper-V in the release build of Server 2008, and is promising a full release within 180 days from now. It is not something to use casually – Paul Thurrott quotes Microsoft’s Bryon Surace as saying:

Conceptually, it jacks up the OS and slides in the Hypervisor underneath. So we clearly don’t want that installed by default on servers that won’t be running Virtualization.

So don’t even think about using it for real just yet. When it does get finished, Microsoft recommends using Server Core rather than the full Server 2008 as the host OS. However, Hyper-V is interesting to developers as well as admins, so I wanted to take a look. Unfortunately, after I added the Hyper-V role to the server, the Virtual Machine Management Service failed to start, presenting the gloriously obscure message:

The service changed to an unexpected state.

This problem has been mentioned by others. Apparently the fix is simple but extreme: re-install Server 2008 using the English (United States) locale. Can’t you just change the locale in your existing installation? It didn’t work for me, and Microsoft’s Ben Armstrong says, “It is not sufficient to change the locale after OS installation.”

Once Hyper-V is installed, you can change the locale to what you want and it will still work, though I don’t know if this is supported.

Annoying. Yes, it is mentioned in the release notes – but what if Hyper-V beta had required you to set a non-US locale at install time. Do you think Microsoft would have flagged this problem more prominently?

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