Category Archives: internet

apple, internet, iphone, software development

Apple censors iPhone application, threatens developer livelihood

4 Comments

There is an alarming report here from James Montgomerie, who has developed an application for the iPhone called Eucalyptus. It displays public domain texts hosted at Project Gutenberg.

Apple has refused to allow his application to be placed into the App Store, which in effect means nobody can buy it or use it. The reason: one of the texts on Project Gutenberg is the Kama Sutra, which Apple’s assessors consider pornographic.

It’s doubtful reasoning. Eucalyptus is a client and does not contain the contentious text directly; it is no different in this respect from Safari, the iPhone’s web browser, which can also also display the Kama Sutra, or indeed many far more objectionable web pages.

Still, it’s the wider issues that are more interesting here. Montgomerie writes:

I suspect that no-one at Apple knows how genuinely torturous the app store approval process is for developers personally after a rejection. When they hold the key to the only distribution pipe for something you’ve spent a lot of your time on – in my case a year – something you’re hoping could provide you with a livelihood – and polite email enquiries are not replied to – not even with an autoresponder, it is extremely frustrating. I don’t think I’ve ever felt as powerless in my life (and I’ve had to deal with US immigration authorities…). I think anyone that knows me would confirm that I’m a very level-headed person, but this is the only thing in my adult life I can recall losing sleep over (although perhaps that’s also a consequence of being otherwise lucky in life so far).

Let’s do a bit of what-if. What if Microsoft exerted equal control over what applications were allowed on Windows? What if Apple extended its iPhone control to any Mac computers? Unacceptable, could never happen, you might think. Sure, but it if is unacceptable in that wider context, is it not unacceptable on the iPhone as well?

Apple is not the first company to lock down a platform. Locked mobile phones have done this to some extent for years. Games consoles like Xbox and Playstation do it. Apple is taking heat because of its success in creating a device that users want to use as a platform for all kinds of applications; potentially, in some future version, it may be able to do most of the things for which we currently use laptops. Therefore we should be concerned both about the way Apple is using its control over iPhone distribution, and more fundamentally that it has that level of control at all.

Fortunately Apple does not control the Internet; and Montgomerie has done the right thing by appealing to public opinion. Apple’s PR machine will take note and no doubt resolve the immediate case.*

Nevertheless, this story and others like it are a real concern. Perhaps your next phone should run Android?

*UPDATE this is exactly what happened:

Earlier today I received a phone call from an Apple representative. He was very complimentary about Eucalyptus. We talked about the confusion surrounding its App Store rejections, which I am happy to say is now fully resolved. He invited me to re-build and submit a version of Eucalyptus with no filters for immediate approval, and that full version is now available on the iPhone App Store.

See also: Friendly to users, hostile to competition: get ready for more app stores

Technorati Tags: ,,,
internet, search, software development

Yahoo’s mindshare problem

Last weekend I attended Yahoo’s Open Hack Day in London.

It was excellent. I wasn’t hacking myself; but enjoyed the tech talks. I also had an opportunity to interview execs including co-founder David Filo, Cody Simms who does Product Management for Yahoo Open Strategy, and Sophie Major the head of the International Developer Network.

Highlights for me were Rasmus Lerdorf talking about smart PHP tricks, and a session on the amazing Yahoo Query Language which really does make the Internet look like one giant database which you can query.

I wrote up some of my interview for The Register, concluding:

Open Hack Day certainly showcased some impressive technology. The question is whether Yahoo! still has the marketing muscle to reverse its declining influence and truly to unsettle the likes of Google and Facebook and disrupt the market.

Events this week proved this exact point. During Open Hack Day there were talks on Microformats, RDFa and Yahoo Search Monkey. Search Monkey reads data on your site that includes semantic mark-up in order to present more meaningful search results.

On Tuesday Google announced Rich Snippets:

To display Rich Snippets, Google looks for markup formats (microformats and RDFa) that you can easily add to your own web pages.

So were the headlines “Google catches up with Yahoo”? Not at all; most of the world apparently thought Google had invented something new and amazing. Timothy O’Brien reported on it for O’Reilly and apparently was not aware of Yahoo’s earlier initiative. He added a postscript:

We’ve had some response about failing to mention Yahoo’s SearchMonkey which also supports RDFa and Microformats. Google is certainly not the first search engine to support RDFa and Microformats, but it certainly has the most influence on the search market. With 72% of the search market, Google has the influence to make people pay attention to RDFa and Microformats.

Correct; though I also suspect Yahoo could do a better job of marketing its technology. Talk of disrupting Google seems fanciful at this point. Having said that, Twitter is doing it just a little bit: somehow it is easier for a tiny organization with a bright idea than for a giant from the past.

In the meantime, take a look at YQL. It’s brilliant.

internet, microsoft, software, twitter

Whither Microsoft Vine?

I’ve been trying Microsoft Vine. I’m not in the US so strictly outside the area of beta coverage; but the application seems to work fine.

What is Vine? It’s hard to position it, since parts of the UI suggest that it is mainly intended for communication in disasters. You install the application, set up contacts, and you can then send alerts concerning your well-being and report on “situations”. A Live Maps mash-up lets you see alerts in your local area; I’m imagining “the fire has not yet reached this part of the city”.

I find the disaster idea a bit fanciful. The world is crashing down around me, so I boot up Windows XP or Vista – the only supported operating systems so far, though Microsoft says it will add other platforms – as do all my contacts, and start interacting with Vine?

Then again, perhaps this isn’t mainly for disasters. The alerts you can show on the map include Politics, Business, Sports and Entertainment. The Post Report drop-down includes “Looking for music” as an option. Maybe Microsoft is trying to compete with Twitter after all?

Third possibility: it is a prototype, a mash-up example to promote Microsoft’s Live services, on which it depends? In that respect, it is somewhat interesting. Yet the application looks polished, and has a fully-fledged beta program; it looks like this is something Microsoft cares about and wants to promote.

There’s a blog post from the team which aims to clarify Vine’s positioning:

Microsoft Vine is not just another Social Network site or tool. It provides a way to keep track of places you care about, your friends and family and ask for and receive help. We aren’t going to compete with these other tools and we sure don’t think of ourselves as Twitter on Steroids.

Sorry, I still don’t understand. It is as if your mobile provider offered you a second phone, specially tailored for use in emergencies, but which you could use it at other times as well. But you are never going to carry two around, just in case. The provider should add the emergency features to all its phones.

So why doesn’t Microsoft just add a couple of features to Live Messenger, instead of messing around with a new client? Further, if Microsoft really wants to help in emergencies, its client should be supremely lightweight and cross-platform, the service should be one any client can easily call on, and it should be doing this in concert with all the main telecom providers, device manufacturers, and social networks. If this is a problem that needs solving, that might yield useful results.

Then again, maybe the disaster stuff is not the real purpose of Vine; maybe that is a kind of emotional marketing to get us to use it.

Personally I am allergic to applications that want to run constantly in the background and occupy a space in the notification area. Vine has to be obviously and immediately useful to warrant it; and right now I’m not getting it.

In a real emergency, I will pick up my mobile, use SMS, turn on the radio, and possibly even consult Twitter – but only because I use Twitter all the time anyway.

internet, search, twitter

Bytemark failure illustrates value of Twitter

This site is hosted at Bytemark, which has a good track record for performance and service. On Sunday afternoon Bytemark and all its virtual servers became inaccessible. Seeking reassurance that this was a temporary problem and being worked on, I tried to get more information. This is a relatively small ISP and there is no 24-hr telephone support; there is an urgent email support address, but since this would be sent via Bytemark’s servers, which were down, I knew there was no point in using it.

I turned to Twitter search, where I found others tweeting about the problem, including MD Matthew Bloch:

is busy working out WTF is wrong with Bytemark’s core network, update on the forum as soon as it’s accessible again

re: Bytemark, both our Manchester core routers seem down, engineer is 20 mins away from data centre to help us with diagnosis.

tracking down enormous source of traffic on Bytemark network

wondering why the network is back up – still poring over switch configurations but things looking a little more useful.

and so on, with the directors demonstrating a degree of personal involvement that larger ISPs rarely display. The outage is still annoying of course; but knowing that it is being worked on with urgency along with a bit of information about the nature of the issue makes a huge difference.

When you need to search for the latest information, Twitter works well because it is rigorously sorted by time and date, which Google never is.

Technorati Tags: ,,
adobe, flash, internet, open source, silverlight, software development, web authoring

Flex Builder for Linux on hold: another sign of financial stress at Adobe?

On 21st April Adobe’s Ben Forta told a user group that Flex Builder 3 for Linux is on hold, citing lack of requisition, which is corp-speak for lack of demand.

Note that the Flex SDK does run on Linux. It is just the official IDE that is in question.

Linux is a free operating system, and this could be evidence that users of a free OS are less likely to purchase software than users of a paid-for OS. Or it could simply reflect poor market share for Linux outside servers. Even if it has just hit 1%, as hitslink reports, it is still barely more than 10% of the Mac share and a little over 1% of the Windows share. Some of those Linux machines will also be netbooks – secondary systems for users with a Windows or Mac for serious work such as design and development.

Nevertheless, I suspect there is more to it than that. I suspect Adobe would like to support Linux, because it wants to portray Flex as an open platform – the SDK is open source, though managed by Adobe, but the runtime engine is closed-source and proprietary. This may be another sign of Adobe’s financial stress. The company reported reduced quarter-on-quarter revenue for the the 3 months ending February 2009, and has been cutting staff numbers.

The backdrop to this, in contrast, is that Adobe is having great success with its Flash platform. There is no sign of Microsoft’s Silverlight denting the popularity of Flash on web sites, either for applets or media streaming.

The recession then? Partly; but this is also about Adobe’s business model. Adobe does not break out its figures in detail as far as I know: the last financial statement merely shows that its revenue is nearly 95% from product sales, the rest being services and support. Still, I’d guess that the largest component of its product sales must be Creative Suite. In other words, its business model is based on selling tools and giving away runtimes. When 47 million people watch Susan Boyle on YouTube, Adobe doesn’t make a penny, even though they are almost all using Flash to do so.

The tools market is a difficult one for various reasons, including competition from free products and the fact that the number of people needing development or design tools is always much smaller than the number needing runtimes. In a recession, deferring a tools upgrade is a obvious way for businesses to save money. Remaining primarily a tools company is a limit to Adobe’s growth and ultimately its profitability.

This is of concern to all Flash platform users. Adobe has proved to date a good steward of the technology. Some of us would like the balance of proprietary vs open tilted further towards open, but I doubt many would welcome a takeover or merger such as we have seen with Sun and Oracle (and there are a few parallels there).

There would also be many cries of “foul” if Adobe sought to further monetize Flash by starting to sell, say, a premium version of the Flash runtime.

Adobe is still a profitable company, and maybe when the economy recovers all this stress will be forgotten. Still, I’d guess that long-term Adobe will want to shift away from its dependency on sales of tools; and how and what it does to achieve that will have a big influence on the future of its RIA (Rich Internet Application) platform.

google, internet, web authoring

Google App Engine to be less free: quotas reduced from May 25th

I’m blogging this because I’ve only just noticed it; I’m not sure when it was announced. From 25th May, Google is reducing the resource quotas allowed for App Engine applications, before you have start paying. The question “by how much” is tough to answer, because the quota system is complex. Here’s the relevant document; there are quotas for bandwidth in and out, internal API calls, CPU time, data sent and received from the internal datastore, emails sent, and use of the image and caching services.

Still, what caught my eye is this:

The new free quota levels to take effect on May 25th will be as follows:

  • CPU Time: 6.5 hours of CPU time per day
  • Bandwidth: 1 gigabyte of data transferred in and out of the application per day
  • Stored Data & Email Recipients: unchanged

Currently, you are allowed 10 gigabytes in and 10 gigabytes out per day. So it looks to me as if by some measures the quotas have been reduced to one tenth of what they were; unless the new limit aggregates incoming and outgoing transfer, in which case it would be one twentieth.

The spin is that:

We believe these new levels will continue to serve a reasonably efficient application around 5 million page views per month, completely free.

It’s true that the old limits are generous. Still, the real point here is not to build your business on “free” services; at any moment the terms can change, sometimes severely. While the same is true of paid-for services, it is more difficult to make extreme changes.

It is also a reminder of Google’s usual tactic, to buy market share with generous initial terms. Remember all those Google Checkout incentives when the company was fighting to win customers from PayPal?

I’m actually more comfortable with Amazon’s approach to web services: nothing free, but commodity pricing from the get-go.

cloud computing, internet, salesforce.com, software development

Salesforce.com = CRM + platform?

1 Comment

Organizations evolve; and that can be an untidy process. Salesforce.com started out as an online application for CRM (Customer Relationship Management), and that remains its core business, as suggested by its name. Seeing its success, observers naturally asked whether the company would break out of that niche to service other needs, such as ERP (Enterprise Resource Planning). Sometimes there were hints that this is indeed the case; I recall being told by one of the executives last year that if the company was still called Salesforce.com in five years’ time it would have failed. However, rather than developing new applications itself, the company has chosen to encourage third parties to do this, by opening its underlying platform. The platform is called Force.com, and supports its own programming language called Apex. Third-party applications are sold on the AppExchange, and either extend the CRM functionality or address new and different areas. According to CEO Marc Benioff this morning, there are now 750 applications on AppExchange.

A question I’ve asked a couple of times is whether Salesforce.com gives any assurance to its 3rd party partners that it will not compete with them by rolling into its core platform features similar to those in an AppExchange offering. I’ve not received a clear answer, though EMEA co-president Lyndsey Armstrong told me last year that it just was not an issue; and Benioff today at Cloudforce told me it has not proved to be a problem so far. It is an interesting question though, since if Salesforce.com did choose to expand into new application areas, this kind of competition would be all-but inevitable. It therefore seems to me that the company is more interested in growing its platform business, and continuing to grow its CRM business, than in addressing new kinds of online applications itself. There were also broad hints today that the company intends to improve its platform as an application server.

Let’s speculate for a moment. What if Salesforce gets acquired, say by Oracle, a move which would not be unexpected? If such a thing happened, it would make sense for existing Oracle applications like the E-business Suite or PeopleSoft Enterprise to get extended or merged or migrated into Force.com. That might be less comfortable for AppExchange 3rd parties.

adobe, flash, internet, iphone

BT brings Ribbit to the UK via Salesforce.com

Ribbit is an internet service for integrating voice communications into web applications. It is a US start-up that was acquired by BT in July 2008, but until now has not been available to UK customers. Today at Cloudforce BT announced Ribbit for Salesforce.com, an extension to the Salesforce CRM application and platform. In essence it adds a voice mailbox to your Salesforce.com account, enhanced with voice to text transcription. You can receive voice messages and have them sent to you as SMS or email; you can also use it as a voice memo utility where you dial in yourself to record the message.

A typical use case is for recording voice notes immediately after a meeting, perhaps when you get back to your car. These notes can then be attached to contacts or prospects for later reference.

The feature also adds a Flash-based VOIP phone to Saleforce.com, so you can make calls from your computer (not that this is anything new).

The cost will be around £35 per month.

I asked at the press briefing whether the voice-to-text really works. It’s good enough, I was told; the interesting part is how it done. First the message is processed using third-party technology. The automatic transcription assigns a confidence level to each word or phrase, and where confidence is low a human corrects it. Despite human involvement it is still only 80% – 90% accurate. I would like to know more about how many messages end up needing human intervention and how that impacts the time it takes – overall we were told 5-10 minutes for transcription on average. It would also be interesting to know who is doing this, where they are and how much they are paid – it sounds like an ideal use for Amazon’s Mechanical Turk.

Ribbit is also an example of Enterprise Flash. Its API is Flash/Flex. This works out well for Salesforce.com integration, as Salesforce.com also has a Flex API. It’s not so good for mobile devices, partly because Flash is not always available (hello iPhone), and partly because Flash Lite does not give access to a microphone, making it useless for voice communication. Apparently a REST API is also under development, though that won’t solve the client piece.

BT says there is more to come, both in terms of other Ribbit applications, and integration with other BT services.

My reaction: Ribbit/Salesforce.com integration looks convenient but is it really worth £35.00 per month, when you could just record notes on a portable device instead? Well, the big feature turns out to be the automatic transcription. One BT guy at the meeting says he uses the service to have his voicemail emailed to him, and as a result rarely needs to dial-in to listen to the message. That has real value – text is better than voice for lots of reasons. That said, is the transcription service really good enough? I sensed some hesitancy about this, though with human involvement it certainly could be.

adobe, amazon, google, ibm, internet, microsoft, Sun

Open Cloud Manifesto – but from a closed group?

I’ve read the Open Cloud Manifesto with interest. It’s hard to find much to disagree with; I especially like this point on page 5:

Cloud providers must not use their market position to lock customers into their particular platforms and limit their choice of providers.

Companies like IBM won’t do that? I’m sceptical. Still, it is all very vague; and companies not on the list of supporters have been quick to point out the lack of any effort to achieve cross-industry consensus:

Very recently we were privately shown a copy of the document, warned that it was a secret, and told that it must be signed "as is," without modifications or additional input.  It appears to us that one company, or just a few companies, would prefer to control the evolution of cloud computing, as opposed to reaching a consensus across key stakeholders

says Microsoft’s Steve Martin. Amazon, perhaps the most prominent cloud computing pioneer, is another notable absentee.

It is a general truth that successful incumbents rarely strive for openness; whereas competitors who want to grow their market share frequently demand it.

The manifesto FAQ says:

There are many reasons why companies may not be listed. This moved quickly and some companies may not have been reached or simply didn’t have time to make it through their own internal review process.

A poor excuse. If a few more months would have added Microsoft, Amazon, Google and Salesforce.com to the list, it would have been well worth it and added hugely to its impact.

That said, I’ve found Amazon reluctant to talk about interoperability between clouds, while Salesforce.com makes no secret of its lock-in:

… you are making a platform decision, and our job is to make sure you choose our platform and not another platform, because once they have chosen another platform, getting them off it is usually impossible.

said CEO Marc Benioff when I quizzed him on the subject. I guess it could have taken more than a few months.

internet, search

Experts Exchange: a great way to make money on the Web

3 Comments

For Experts Exchange that is, not for you. Experts Exchange is a question and answer site which most people who use Google have come across, because it often features high in the rankings when you search for troubleshooting information about some strange Windows error or the like. This can be frustrating, because the solutions are behind a paywall. The paywall is partial, since sometimes if you scroll down … and down … and down, you find the solution at the bottom of the page, after a ton of useless category listings. However, this isn’t always the case; either some solutions are protected, or the site detects frequent visits and turns off the solutions after a while. I think it is the latter. This can be frustrating, since there is good information in many of the solutions. You also have to pay if you want to ask questions beyond a very limited allowance each month.

The great thing from the point of view of the site owners is that they don’t pay a penny for the expertise they sell, other than for moderation and hosting. If you sign up as an Expert, you can post solutions, though you still can’t see all the other solutions until you acquire a certain number of points. Points are awarded for accepted solutions, and solutions are accepted if the questioner marks them so. If the questioner doesn’t bother (not uncommon) then eventually a moderator turns up and decides which answers merit points. If an expert gets lots of points, the reward is an Experts Exchange certification for the subject area in which the points were won.

I tried being an Expert recently and it is quite fun if you are interested in the kinds of technical problems people want to solve and/or get any satisfaction from helping them. It is also quite annoying. Questions vary from trivial to impossible; with the trivial ones, it is a race against time as numerous Experts try to post their solution first. Some are impossible because they are hopelessly vague (so common with support issues), have no clear answer – eg “should I pay for help with SEO” – or because what the questioner wants simply cannot be done.

It is also interesting to see what questions are being asked. There is a heavy bias towards Windows. I guess this is another reminder of Microsoft’s continuing dominance, though it also reflects the culture of the community that has formed around the site. Many of the programming questions seem to be from beginners, though often wrestling with real business applications, raising questions about the level of IT expertise out there.

It might be worth answering a few simple questions to get 10,000 points, or 3,000 per month thereafter, as this qualifies Experts to get free use of the site. What about spending hours trying to fix a tricky and intricate problem with Active Directory, without access to the system you are trying to troubleshoot? That doesn’t make sense for most of us, since if you can do that you can probably do it for real money elsewhere. These are questions that might not get answered at all, though sometimes they are, leaving valuable information for others in the process.

That said, it strikes me that the Experts here could get a better deal. Why not set up a cooperative where they share the subscription fees? The problem is how to acquire the necessary momentum and build up a strong repository of solutions that show up in Google and bring users to the site.

As for developers, I’d prefer StackOverflow, which is unequivocally free; the organizers presumably get by on advertising income.

Technorati Tags: