email, exchange, microsoft

Email hassles with Android and Exchange: couldn’t open connection to server

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I have an Asus/Google Nexus 7 which is set up to receive mail from Exchange 2010.

At least, it was. Some time ago it stopped receiving mail. When the mail client tried to sync, I got this message:

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“Couldn’t open connection to server due to security error”.

The message is not particularly clear. I went back into the account settings and verified everything (including Accept all SSL certificates, since mine is self-signed) and it was all fine – as I knew it would be, since it used to work.

The error, it turns out, is to do with ActiveSync policies. Exchange is detecting that the device is not in conformance, and refusing to sync. Odd, since my ActiveSync policies are relaxed and allow anything.

I removed the account and added it back. Ah, now I have this dialog:

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I tapped Activate and everything was fine. Mail now syncs again.

I am still not sure how you find this dialog if it does not pop up automatically.

One thought on “Email hassles with Android and Exchange: couldn’t open connection to server”

  1. Because of this message – and the rights for the Exchange administrator – I use TouchDown…

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