A former URGE subscriber tells her story on Valleywag:

I got an email that said Urge was closing and my membership would be transferred to Rhapsody 25 … I was unable to refresh my licenses because Urge had closed … turns out, they never moved the DRM over to their servers because “they couldn’t.” Something about DRM being specific to a server and when the Urge server was shut down all of the licenses were “lost.” … Basically, IMHO, Rhapsody stole $311 of CDs from me, which is what I told them.

This customer got all her money back.